ITAM Zendesk Administrator
AHU Technologies•Washington, DC
8d•$27 - $30•Remote
About The Position
Position Summary: The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Requirements
- Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
- Familiarity with SLA management and reporting tools.
Responsibilities
- Ticket Management Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
- Monitor and manage SLAs for all tickets.
- Data Synchronization with Oomnitza Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
- Reporting and Auditing Generate and distribute weekly reports on ticket status and SLA compliance.
- Process Optimization Develop and refine processes for ticket categorization and assignment.
- Communication and Collaboration Act as the primary point of contact for ITAM ticket management within Zendesk.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
