IT Warehouse Operations Manager

DoorDash USA

12h

About The Position

About the Role
DoorDash is building an internal supply chain service that will support multiple organizations across the company—including IT, Merchant Operations, Engineering, and more. This centralized operation will bring greater control, efficiency, and scalability to how devices and technology assets are procured, stored, provisioned, and deployed.
The Supply Chain Manager will play a critical role in leading the day-to-day operations of this function, managing internal partnerships, and driving continuous improvement to ensure the service meets evolving business needs.

Requirements

• 7+ years of experience in supply chain management, logistics, or operations (preferably within technology or service-based organizations).
• Demonstrated success in standing up or scaling supply chain or fulfillment operations.
• Strong analytical skills with experience using data to drive decision-making and process improvement.
• Exceptional communication, stakeholder management, and project leadership skills.
• Working knowledge of ERP, AMS, or warehouse management systems.
• Bachelor’s degree in Supply Chain Management, Operations, or related field (MBA preferred).

Responsibilities

• Oversee the daily execution of all supply chain functions, including procurement, inbound and outbound logistics, warehousing, provisioning, and device deployment.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency, compliance, and operational excellence across all service lines.
• Monitor warehouse performance, ensure adequate staffing coverage, and lead problem resolution when disruptions occur.
• Act as the primary interface between the supply chain operation and internal organizations (such as IT, Merchant Operations, Wolt, Finance, HR, and Engineering).
• Gather business requirements, translate them into operational plans, and ensure each partner’s needs are met with clear SLAs and measurable outcomes.
• Regularly communicate service updates, performance metrics, and improvement opportunities to stakeholders.
• Evaluate current workflows to identify inefficiencies and implement process enhancements that reduce lead times, improve order accuracy, and lower operational costs.
• Leverage technology tools such as asset management systems (AMS), ERP integrations, and analytics dashboards to streamline processes and support data-driven decision-making.
• Collaborate with third-party logistics providers (3PLs), refurbishers, and equipment suppliers to maintain consistent service delivery.
• Negotiate contracts and performance terms to ensure alignment with DoorDash’s standards and financial objectives.
• Monitor vendor performance against KPIs and take corrective action where necessary.
• Maintain optimal inventory levels to balance demand with cost efficiency.
• Develop and manage forecasting models that account for historical usage, lead times, and business growth projections.
• Ensure all device movements and transactions are accurately reflected in the asset management system to support audit readiness and lifecycle tracking.
• Build and maintain key operational dashboards and performance reports that provide visibility into fulfillment accuracy, service levels, cost savings, and throughput.
• Use these insights to identify trends, predict bottlenecks, and proactively drive improvements.
• Present data-driven recommendations to leadership and partner teams.
• Develop repeatable frameworks that allow the internal supply chain model to scale across new regions and support additional business units.
• Partner with global teams to document best practices and establish a blueprint for warehouse expansion and process replication.
• Ensure operations adhere to internal controls, asset tracking standards, and data privacy regulations.
• Support financial and operational audits by maintaining accurate records and robust control mechanisms for inventory and asset handling.
• Partner with Finance and Procurement on budgeting, cost forecasting, and vendor payments.
• Work with IT and Engineering to ensure systems integrations function seamlessly.
• Collaborate with People and Workplace teams to support workforce planning, safety standards, and space utilization.
• Foster a culture of continuous improvement within the team by introducing process automation, new technologies, and best practices in logistics and supply chain management.
• Lead initiatives that enhance the overall service experience for internal customers and end users.

Benefits

• In addition to base salary, the compensation for this role includes opportunities for equity grants.
• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager