IT User Support Specialist I

Contra Costa Electric, Inc. • Martinez, CA

1d • $25 - $37

About The Position

Contra Costa Electric is hiring for an IT User Support Specialist I. The IT User Support Specialist I provides first-line technical assistance to end-users both on-site and remotely. This role ensures smooth operation of hardware, software, network systems, and company mobile devices (cell phones, tablets, etc…) by diagnosing and resolving basic IT issues, delivering exceptional customer service, and supporting a flexible work environment, and in some urgent or emergency situations may be required to work overtime.

Requirements

• Basic knowledge of operating systems (Windows, macOS) and common office applications.
• Proficiency in Microsoft Office 365 Enterprise, including Microsoft Outlook, Office Suite, and Teams.
• Familiarity with remote troubleshooting tools (e.g., GoTo Resolve)
• Ability to follow established troubleshooting procedures and prioritize tasks effectively.
• High attention to detail and documentation accuracy.
• Strong communication and customer service skills in both in-person and virtual environments.

Nice To Haves

• CompTIA A+ or equivalent certification.
• Experience with IT ticketing systems ServiceNow
• Understanding of basic networking concepts (IP, DNS, VPN, Wi-Fi troubleshooting).

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system.
• Troubleshoot and resolve common hardware, software, and connectivity issues for on-site and remote users.
• Assist with password resets, account creation, and access permissions using both in-person and remote tools.
• Guide users through step-by-step solutions via screen-sharing, clear written instructions, or in-person support.
• Document all support interactions and resolutions.
• Escalate complex or unresolved issues to Level 2 support or specialized teams.
• Perform routine maintenance tasks such as software updates, system checks, and peripheral setup.
• Support video conferencing and collaboration tools for hybrid meetings (e.g., Microsoft Teams).
• Maintain knowledge of standard IT tools, remote support platforms, and security best practices.

Benefits

• Medical, dental, vision, and prescription
• 401k with company match
• Paid vacation, holiday, and sick time.
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed