IT User Access Specialist

American National Bank & Trust•Wichita Falls, TX

About The Position

GENERAL DESCRIPTION: The User Access Specialist (“UAS”) will help drive the design and implementation of various UAS requirements and processes. This position will be responsible for the management and oversight of user account provisioning, modification and terminations across all systems and ensuring all policies and work instructions are current.

Requirements

Must be proficient with 10-key (by touch); alpha/numeric data entry; spreadsheets, word processing, basic typing.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT: $10,000
COMMUNICATION SKILLS: Ability to read, analyze and understand general business- and company-related articles and professional journals; ability to speak effectively before groups of customers and/or employees.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply concepts such as fractions, ratios and proportions to practical situations.
CRITICAL THINKING SKILLS: Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists; ability to utilize common sense understanding to carry out written, oral or diagrammed instructions; ability to deal with problems involving several known variables in situations of a routine nature.
SUPERVISION RECEIVED: Under general supervision where standard practice enables the employee to proceed alone on routine work, referring any questionable cases or issues to direct supervisor.
PLANNING: Considerable responsibility regarding general assignments in planning time, method, manner and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION-MAKING: Performs work operations which permit frequent opportunity for decision-making of minor importance and frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization’s clientele.
MENTAL DEMAND: Very close mental demand; operations requiring very close and continuous attention for control of operation requiring a high degree of coordination or immediate response; intermittent direct thinking to determine or select the most applicable way of handling situations regarding the company’s administration and operations; also determine or select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM-SOLVING: Moderately structured; fairly broad activities using moderately structured procedures with only generally guided supervision; High order of analytical, interpretative and/or constructive thinking in varied situations.
PUBLIC CONTACT: Regular contact with patrons when initiated by employee; involves furnishing and obtaining information and attempting to influence the decisions of those persons contacted; contacts of considerable importance that failure to exercise proper judgment may result in important tangible or intangible losses to company.
EMPLOYEE CONTACT: Regular contact with co-workers within the department, office or enterprise, which will require coordination of effort generally in the normal course of performing duties; requires tact in discussing problems, presenting data and making recommendations.
ACCURACY: Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned; errors might possibly go undetected for a considerable amount of time, creating an inaccurate picture of an existing situation.
While performing the essential functions of this job, this position is regularly required to sit or stand or talk; may occasionally lift, move, push or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate.
High school degree or GED equivalent; Knowledge in User Access Control or Identity Access Management preferred; one or more years of IT experience and/or training or equivalent combination of education and hands-on experience.

Nice To Haves

Knowledge in User Access Control or Identity Access Management preferred

Responsibilities

Onboard all new hire employees into the Active Directory, JHA Core Director and ancillary products systems
Collaborate with department managers to identify employees’ need for access to department specific products
Understand Controls, Control Gaps, and Action Plans
Review internal forms and move/add change requests to ensure proper execution
Communicate directly with employees or their manager regarding access credentials
Coordinate smooth transition of new employees to IT Ticketing system for ongoing IT support
Act as liaison with department managers to facilitate access to restricted resources
Review user account access reports for accuracy between all banking systems
Review security access reports to ensure account permission accuracy
Recognize inefficiencies throughout the onboarding/off boarding lifecycle and create plans to improve the process
Create automated forms and workflows for any department using bank approved tools to reduce errors and inefficiencies
Plan out desk moves
Integrity, discretion, and respect for confidential information are essential
Assist on related User Access audit reports
Ordering and tracking IT related purchasing
Other duties as assigned