53275800 - IT Training Facilitator

Goodwill Columbus•Reynoldsburg, OH

1d•Hybrid

About The Position

The Facilitator is responsible for delivering comprehensive curriculum aligned with CompTIA Network+ and Security+ certifications through a hybrid teaching model (combining in-person and virtual instruction). This role ensures participants develop necessary technical and professional skills to obtain competitive employment.

Requirements

Current CompTIA Network+ and/or Security+ certifications (or ability to obtain within 60 days of hire).
Must have valid OH driver’s license and personal auto insurance.
Technical Proficiency: Deep understanding of network topologies, hardware, virtualization, cloud computing, and security protocols.
Virtual Facilitation: Ability to "read the room" virtually, keeping camera-shy participants engaged and building community in a digital format.
Digital Literacy: Expert knowledge of Microsoft Office, virtual machine software, and collaboration tools (Slack, Teams).
Instructional Design: Ability to adjust teaching styles to increase competence of participants with varying technical aptitudes.
Communication: Engage individuals colleagues, and agencies in a positive, professional manner.
Relationship Building: Value the development of professional networks to connect graduates with local IT employers.
Organization: Ability to effectively organize and prioritize work in a hybrid environment without constant direct supervision.
Judgment: Ability to work independently and make responsible decisions.
Requires certification in CPR and First Aid as well as crisis intervention training, as needed.
Remote Readiness: Must have a workspace allowing for professional video broadcasting (reliable internet, neutral background, professional appearance).
Regular attendance (both virtual and physical) is a necessary and essential function.

Nice To Haves

Bachelor’s degree in Computer Science, IT, Education, or related field; OR equivalent combination of education and experience with a minimum of four years in IT, Technical Training, or Workforce Development.
Experience with virtual instruction platforms (Zoom, Microsoft Teams, Google Meet) and Learning Management Systems (Canvas, Blackboard, Moodle, etc.) is strongly preferred.

Responsibilities

Hybrid Curriculum Delivery: Facilitate workshop-style programming using a hybrid mix of:
In-Person: Hands-on hardware labs, group activities, and direct instruction.
Virtual: Live webinars (via Teams/Zoom), digital simulations, and remote lectures.
Virtual Classroom Management: Utilize digital tools to engage remote learners, ensuring they participate fully and do not fall behind. Manage breakout rooms, polls, and chats effectively to maintain high energy and attention in a virtual setting.
Lab Management: Create and manage a hybrid learning environment that enables individuals to practice configuration, troubleshooting, and security monitoring safely, utilizing both physical hardware and cloud-based virtual labs.
Industry Alignment: Speak the language of the IT industry. Use labor market data to ensure training materials remain relevant to current employer needs.
Inclusive Instruction: Create an environment that enables all individuals to achieve their full potential. Adapt technical materials to meet the needs of diverse populations, ensuring accessibility standards are met for digital/virtual content.
Student Assessment: Assess participant skill levels using online Learning Management Systems (LMS) and physical testing. Evaluate performance through quizzes, virtual labs, and practice exams.
Exam Preparation: Implement specific strategies to prepare students for CompTIA standardized testing, including computer-based testing simulations.
Support & Accountability: Identify the kinds of information individuals need to make realistic career decisions. Develop training plans that address employer needs and job-seeker capabilities.
Customer Service: Place appropriate emphasis on “excellence” and “speed of response.” Respond quickly to participant and employer requests via email, chat, or phone.
Compliance: Demonstrate knowledge of federal, state, and local workforce development programs. Interpret current laws to deliver appropriate services.
Presentation Skills: Possess excellent presentation skills for both camera-facing instruction and live classroom settings. Ability to communicate complex technical information clearly to participants with different levels of skill.
Team Collaboration: Act as lead facilitator but encourage and engage participation from Career Consultants to support the holistic needs of the student.
Documentation: Maintain accurate reports to document the progress of each customer, including virtual attendance logs and lab completion. Utilize Goodtrak to accurately input and summarize data.
Provide job coaching to help individuals maintain employment beyond successful case closure.
Assist participants in translating technical skills into resume bullets.
Perform other related duties as assigned.
Teach and reinforce appropriate work readiness skills,
Enter case notes and related reports in designated systems.