IT Technology Manager - Salesforce

NextEra Energy•West Palm Beach, FL

About The Position

Do you want to create innovative solutions that deliver real value to customers? At FPL Energy Services (FPLES), you’ll join a dynamic team driving smart, reliable, and affordable offerings—from LED lighting to home protection, HVAC, fiber, and more. Be part of a business that thrives on innovation, customer focus, and a culture of excellence. Join us and help shape the future of energy services. FPLES is seeking a Technical Engineering Manager to lead engineering execution across our Salesforce-centric operational systems supporting 2.5M customers. This individual will serve as the senior technical leader responsible for driving high-quality development, ensuring technical integrations across Salesforce, SAP, AWS, and custom applications, and leading both internal and offshore development teams. This role is the primary point of accountability for technical delivery, including solution design, development standards, code quality, SIT readiness, and cross-system integration integrity. This role will also support the IT Director in maturing the IT organization, improving engineering processes, and helping elevate team performance, but engineering execution remains the number one priority.

Requirements

Deep hands-on knowledge of:
Apex (Classes, Triggers, Test Classes)
Lightning Web Components (LWC)
Flows, Process Automation, and Orchestration
SOQL/SOSL and performance optimization
Salesforce Data Model & Object Relationships
Platform security (profiles, roles, sharing model)
Java
Experience with Service Cloud and customer-facing processes.
Experience designing and troubleshooting integrations using:
REST/SOAP APIs
Platform Events
Change Data Capture (CDC)
Middleware (Mulesoft, SAP PO/PI, Boomi, or similar)
Strong understanding of synchronous vs. asynchronous patterns.
Experience with Salesforce ↔ SAP integrations using:
IDocs
BAPIs
OData
API-based integrations
Middleware mapping & transformations
Understanding of SAP functional modules related to customer operations.
Strong technical leadership and ability to drive engineering execution.
Experience managing mixed teams (internal staff, contractors, offshore).
Excellent communication skills—able to explain technical concepts to non-technical leaders.
Ability to influence cross-functional teams and drive alignment.
Strong prioritization and decision-making skills.
Ability to mentor developers and elevate team capabilities.
High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 8+ years
Supervisor/Management Experience: 2+ years

Nice To Haves

Bachelor's Degree

Responsibilities

Lead and manage all engineering resources (internal, contract, and offshore) across Salesforce, SAP integration, AWS, and custom-built platforms.
Own delivery across sprints, releases, projects, enhancements, and production fixes.
Break down technical work, estimate complexity, assign tasks, and enforce engineering accountability.
Oversee code quality through code reviews, standards enforcement, and mentorship.
Provide hands-on guidance for troubleshooting, debugging, and resolving complex technical issues.
Ensure timely, reliable delivery of new development and ongoing system enhancements.
Serve as the technical design authority across Salesforce and integrated enterprise systems.
Own system architecture documents, technical designs, API/interface patterns, and integration frameworks.
Drive consistency across domain-specific technical managers (Salesforce, SAP, AWS, etc.).
Validate integration flows between Salesforce ↔ SAP ↔ AWS ↔ homegrown apps.
Approve technical solutions before development begins and prior to SIT.
Ensure SIT readiness, including test data, integration setup, and technical environment availability.
Support QA and SIT teams by ensuring interfaces and technical dependencies are functional.
Own resolution of SIT and UAT technical defects across all systems.
Partner with DevOps/Release Management to improve CI/CD, deployments, and environment reliability.
Drive reduction in production incidents through improved engineering discipline.
Provide daily technical direction to developers, technical managers, offshore pods, and platform specialists.
Partner with Product, Business Analysts, and the Director to evaluate technical feasibility.
Act as the senior escalation point for major production issues.
Support the Director in implementing a more structured engineering organization.
Help define engineering processes such as: Coding standards Architecture review practices SIT/UAT readiness criteria Release management processes Documentation standards
Provide input on team structure, roles, skill development, and staffing needs.
Help improve governance, intake, prioritization, change management, and operational maturity.