IT Technology Analyst I

Pennsylvania Turnpike Commission•Middletown, PA

68d•Hybrid

About The Position

This is an entry-level, cross-functional, and technical position primarily responsible for providing support to higher level professionals in one of the various areas of specialization within the Information Technology (IT) Department at the Pennsylvania Turnpike Commission (PTC). Work involves participating and assisting with different levels of work for the assigned unit. Work is generally performed in a distributed environment under the direct supervision of various managers, supervisors, senior analysts, or higher-level specialists. Work results are reviewed for conformity to operating procedures, overall performance, quality, and effectiveness of services provided.

Requirements

Bachelor’s degree in information systems, computer science, information technology, business administration, or related field;
OR
One (1) year as an IT Trainee at the PTC.
Equivalent combination of education and/or experience may be accepted.
Applicants must be currently authorized to work in the United States on a full-time basis.
The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Nice To Haves

Certain units may prefer specialized training and/or specialized certificates.

Responsibilities

Responds to end user incidents, requests and support calls. Provides guidance to users’ questions originating from call scripts, Business Process Procedures (BPPs), reports, job aids and frequently asked questions.
Writes and maintains basic BPPs and other documentation to reflect current processes and instructions.
Participates in the analysis, requirements gathering, configuration, documentation and implementation for changes to software, networks and/or systems to support the organization’s business processes.
Participates and supports the preparation, development, execution and validation of testing and problem resolution for system implementation including development of test scripts and documenting tasks.
Participates in all aspects of departmental project/program life-cycles: planning, specification, design, installation, deployment, integration, operations, support, testing, policy development and compliance reporting.
Assists in the deployment and operation of server and storage management, network, communications and field devices.
Administers system accounts including onboarding/offboarding users, as well as monitoring and maintaining compliant application security.
Creates basic reports and uses report variants to produce repeatable reports with specific user criteria.
Monitors various systems and programs to ensure proper operation and compliance. Identifies and assists with resolving issues and security threats/incidents found.
Assists with troubleshooting, documenting and maintaining various equipment, systems, applications and programs for the department.
Responds to legal, right-to-know and departmental requests for data such as video, user logs and forensic investigation information.
Participates in the research, development and integration of new and enhanced technologies.
Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed.
Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.