IT Technician

WVJC | UCI | EOC • Beckley, WV

21h • Onsite

About The Position

West Virginia Junior College is seeking a knowledgeable and customer-focused IT Technician to support our faculty, staff, and students across campus systems and infrastructure. This position plays a critical role in maintaining secure, reliable technology operations and delivering responsive technical support in a higher education environment.
The ideal candidate has hands-on experience with Active Directory, Google Workspace administration, firewall support, and network troubleshooting, and thrives in a fast-paced, service-oriented setting.

Requirements

• Associate degree in IT or related field (or equivalent experience)
• 2+ years of IT support experience
• Working knowledge of: Microsoft Active Directory Google Workspace Administration Firewall technologies Windows 10/11 and Windows Server Networking fundamentals (TCP/IP, DNS, DHCP)
• Strong troubleshooting and customer service skills

Nice To Haves

• CompTIA A+, Network+, or Security+ certification
• Experience in higher education or multi-location environments
• Familiarity with virtualization or backup systems

Responsibilities

• Provide Tier 1 & Tier 2 support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot connectivity, authentication, and application issues
• Manage and document service requests in ticketing system
• Create, modify, and disable user accounts
• Manage security groups and permissions
• Apply and troubleshoot Group Policies (GPOs)
• Support domain-joined device management
• Manage user accounts, email, shared drives, and distribution lists
• Enforce security settings (MFA, password policies, device controls)
• Troubleshoot Google Admin Console issues
• Assist with firewall configuration and rule management
• Support network infrastructure (DNS, DHCP, VLANs, wireless)
• Monitor connectivity and resolve performance issues
• Support endpoint protection systems
• Assist with patch management and updates
• Maintain IT documentation and asset inventory
• Help ensure data security and compliance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree