IT Technician

Brent Industries LLC•Town of Royalton, NY

17h

About The Position

Brent Industries is seeking a motivated IT Technician to join our expanding team. As the primary point of contact for technical support, you will play a key role in maintaining our infrastructure and ensuring our hardware and software systems operate at peak performance. The ideal candidate is a proactive problem-solver who can translate technical issues into clear solutions for colleagues. A keen interest in Powersports is a major plus! This is your chance to build a rewarding career with a dynamic, industry-leading company.

Requirements

Proficiency with Windows and Android OS’s
Basic understanding of Networking protocols, such as TCP/IP, DNS, and DHCP
Proficiency in Microsoft Excel and related applications
An aptitude for "low-level" AI models (understanding prompt engineering or basic automation tools)
Initiative-taking, able to independently work effectively and efficiently
Attention to detail with the ability to effectively multi-task
Critical thinking and problem-solving skills
Ability to communicate professionally with other team members
Technical support experience or associate’s degree preferred

Nice To Haves

Technical support experience
associate’s degree

Responsibilities

Help desk: Diagnosing and resolving issues related to hardware and software.
Hardware Maintenance: Set up, configure, and maintain workstations and network appliances (laptops, tablets, monitors, and peripherals).
Software Maintenance: Assist in identifying software bugs and work towards permanent fixes.
Security: Ensure all devices are updated with the latest security patches and antivirus software.