IT Technician

Plastic Ingenuity • Mazomanie, WI

1d

About The Position

The IT Technician works under the guidance of the Infrastructure Manager to maintain, analyze, troubleshoot, and repair hardware, software and peripherals. This role will assist in creating and maintaining user account information including rights, security and system groups. This role will also support communications and device platforms as well as business applications. They will help train employees, create documentation, and order and replace parts as needed. If necessary, they will escalate problems and issues to a higher level of support. Providing Help Desk remote or in person support - documenting, updating and escalating tickets effectively while providing a positive end user experience. Providing end user support for business applications, operating systems, peripherals, and device platforms. Setup, imaging, deployment and maintenance of PCs/laptops, printer/copiers, mobile devices, presentation, or communication equipment. Assisting with workstation moves, setups, and peripheral installations Assisting with phone system configuration and user changes Accurately performing routine Active Directory and user administration - accounts, groups, licensing. Participates in after-hours support rotations as required

Requirements

• Associate degree in Computer Science; IT Helpdesk certification; or equivalent combination of education and work experience.
• Proficiency in maintaining Windows Operating Systems.
• Solid understanding of TCP/IP and networking fundamentals.
• Previous experience working with enterprise helpdesk ticking system.
• Strong customer service, problem-solving, organization, communication, time management, team orientation and follow-through skills.

Nice To Haves

• A+, Net+ or other desktop and helpdesk-related certifications preferred.
• 2-3 years relevant experience providing internal customer technical support.

Responsibilities

• Maintain, analyze, troubleshoot, and repair hardware, software and peripherals.
• Assist in creating and maintaining user account information including rights, security and system groups.
• Support communications and device platforms as well as business applications.
• Train employees, create documentation, and order and replace parts as needed.
• Escalate problems and issues to a higher level of support if necessary.
• Provide Help Desk remote or in person support - documenting, updating and escalating tickets effectively while providing a positive end user experience.
• Provide end user support for business applications, operating systems, peripherals, and device platforms.
• Setup, imaging, deployment and maintenance of PCs/laptops, printer/copiers, mobile devices, presentation, or communication equipment.
• Assist with workstation moves, setups, and peripheral installations
• Assist with phone system configuration and user changes
• Accurately performing routine Active Directory and user administration - accounts, groups, licensing.
• Participates in after-hours support rotations as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees