IT Technician

METCUT RESEARCH ASSOC•Cincinnati, OH

About The Position

Metcut Research is a full-service firm with significant, world-leading experience in testing materials. We have been providing excellence in materials testing since 1948. For over 75 years, our expertise has propelled innovation across aerospace, space, transportation, energy, and medical industries. Our people are at the heart of our success and the foundation of our strategy for the future. We believe that long-term, sustained success only results from investment in people. Each member of our workforce is an important financial stakeholder in our business. We know that it is our people who differentiate us in our chosen field of materials evaluation. PRIMARY RESPONSIBILITIES: The IT Technician provides daily technical support to staff across various software platforms, including troubleshooting Microsoft Office applications. They handle workstation setup, maintenance, updates, and hardware replacements, as well as support network switches, wiring, and terminations. The role includes managing a Windows Active Directory environment, assisting with backups and documentation, and maintaining Dell server hardware and Hyper V virtualized environments. Additionally, the technician maintains IT inventory and oversees proper equipment disposal, including data sanitization. They may also participate in business development activities and proposal preparation as needed.

Requirements

Minimum of an Associates degree in Computer or Management Information Sciences of related field.
2+ years of demonstrated experience in IT.
Strong troubleshooting abilities for both software and hardware issues.
Experience supporting Microsoft Office
Familiarity with Windows Server and Active Directory administration.
Understanding of network fundamentals, switches, VLANs, and firewall concepts.
Experience with server hardware and virtualization.
Ability to work independently, manage multiple tasks, and prioritize efficiently.
Excellent communication and customer service skills.
Must be able to tolerate moderate noise levels in the computer room and in the public areas.
Able to work in areas that may contain cleaning product odors, dust, or other possible allergens.
Must have sufficient visual acuity to distinguish letters, words, and numbers, as well as work with and view software and hardware, as well as a wide variety of materials, in both print and electronic format as needed for the position.
Must hear and see or use prosthetic that will enable assurance of position requirements.
Must be able to lift materials, manipulate boxes and computer equipment that could weigh up to 75 pounds and be able to run cables and other hardware behind and under furniture.

Responsibilities

Provide day-to-day technical assistance to staff across multiple software platforms.
Support and troubleshoot Microsoft Office applications.
Assist with workstation setup, maintenance, updates, and hardware replacements.
Participate in business development efforts and proposal preparation as needed.
Support and troubleshooting network switches, wiring, and termination.
Manage and maintain a Windows Active Directory environment, including user accounts, group policies, and security permissions.
Assist with data backups, recovery processes, and system documentation.
Work with Dell server hardware, ensuring availability and reliable operation.
Support and maintain a Hyper-V virtualized server environment, including VM creation, maintenance, and performance monitoring.
Hardware Management
Maintain IT inventory of computers, peripherals, networking equipment, and related assets.
Perform equipment disposal in accordance with company policy, including data sanitization and environmentally responsible recycling procedures.