IT Technician
About The Position
West Virginia Junior College is seeking a knowledgeable and customer-focused IT Technician to support our faculty, staff, and students across campus systems and infrastructure. This position plays a critical role in maintaining secure, reliable technology operations and delivering responsive technical support in a higher education environment. The ideal candidate has hands-on experience with Active Directory, Google Workspace administration, firewall support, and network troubleshooting , and thrives in a fast-paced, service-oriented setting. Key Responsibilities Technical Support Provide Tier 1 & Tier 2 support for hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Troubleshoot connectivity, authentication, and application issues Manage and document service requests in ticketing system Active Directory Administration Create, modify, and disable user accounts Manage security groups and permissions Apply and troubleshoot Group Policies (GPOs) Support domain-joined device management Google Workspace Administration Manage user accounts, email, shared drives, and distribution lists Enforce security settings (MFA, password policies, device controls) Troubleshoot Google Admin Console issues Network & Firewall Support Assist with firewall configuration and rule management Support network infrastructure (DNS, DHCP, VLANs, wireless) Monitor connectivity and resolve performance issues Security & System Maintenance Support endpoint protection systems Assist with patch management and updates Maintain IT documentation and asset inventory Help ensure data security and compliance standards Qualifications Associate degree in IT or related field (or equivalent experience) 2+ years of IT support experience Working knowledge of: Microsoft Active Directory Google Workspace Administration Firewall technologies Windows 10/11 and Windows Server Networking fundamentals (TCP/IP, DNS, DHCP) Strong troubleshooting and customer service skills Preferred CompTIA A+, Network+, or Security+ certification Experience in higher education or multi-location environments Familiarity with virtualization or backup systems Skills & Competencies Strong analytical and problem-solving abilities Excellent communication skills Ability to prioritize and manage multiple tasks Commitment to data security and confidentiality Professional and service-oriented mindset Work Environment On-site position May require occasional after-hours support for maintenance The Institution prohibits sex discrimination in any education program or activity that it operates. Notice of non-discrimination is located at www.wvjc.edu . Individuals who are residents of or living in the following States are Ineligible for Employment #WVJC1
Requirements
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of IT support experience
- Working knowledge of: Microsoft Active Directory Google Workspace Administration Firewall technologies Windows 10/11 and Windows Server Networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and customer service skills
Nice To Haves
- CompTIA A+, Network+, or Security+ certification
- Experience in higher education or multi-location environments
- Familiarity with virtualization or backup systems
Responsibilities
- Provide Tier 1 & Tier 2 support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot connectivity, authentication, and application issues
- Manage and document service requests in ticketing system
- Create, modify, and disable user accounts
- Manage security groups and permissions
- Apply and troubleshoot Group Policies (GPOs)
- Support domain-joined device management
- Manage user accounts, email, shared drives, and distribution lists
- Enforce security settings (MFA, password policies, device controls)
- Troubleshoot Google Admin Console issues
- Assist with firewall configuration and rule management
- Support network infrastructure (DNS, DHCP, VLANs, wireless)
- Monitor connectivity and resolve performance issues
- Support endpoint protection systems
- Assist with patch management and updates
- Maintain IT documentation and asset inventory
- Help ensure data security and compliance standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
