IT Technician

CloudHQ • Ashburn, VA

23d

About The Position

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

Requirements

• A minimum of a High School Diploma
• A minimum of three (3) years of technical support experience
• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support

Nice To Haves

• Cisco hardware, Exchange, and cloud environments
• PowerShell scripting knowledge
• Microsoft Power Automate knowledge
• A Bachelor’s degree in Information Technology

Responsibilities

• Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed

Benefits

• CloudHQ’s people and culture are the most enriching aspects that make us a great place to work.
• Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees