IT Technician, Washington DC

Agence France-Presse • Washington, DC

12h • Onsite

About The Position

Agence France‑Presse (AFP) is a global, multilingual, multicultural news agency dedicated to providing accurate, balanced, and impartial coverage of world events around the clock. Every day, AFP produces thousands of photos, videos, graphics, and text stories in English, Spanish, French, German, Portuguese, and Arabic, serving publishers across the globe. AFP’s North America IT Department is seeking an adaptable, resourceful, and solutions‑driven IT Technician to join our team at the Washington, DC headquarters . The ideal candidate is: Multi skilled and technically curious Calm under pressure Able to juggle multiple urgent requests Comfortable supporting fast paced, breaking news environments Our U.S. news operations include nearly 140 journalists across bureaus in Washington, New York, Los Angeles, Miami, Houston, San Francisco, and Montreal. News can break at any moment, so our IT team must be ready to respond rapidly, prioritize effectively, and keep AFP’s real time news production running smoothly.

Requirements

• Strong critical thinking, prioritization, and problem solving skills.
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to multitask and work autonomously.
• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Advanced proficiency in English (spoken and written).

Nice To Haves

• Spanish strongly preferred
• French is a plus

Responsibilities

• Install, maintain, and troubleshoot Windows PCs and servers, Apple Mac systems, and smartphones (hardware, OS, and applications).
• Provide day to day technical support to AFP users across all North American offices.
• Diagnose and resolve issues related to: Desktops, laptops, servers Satellite receivers Routers, switches, wireless access points General office IT infrastructure
• Deliver pre sales technical assistance and support to client offices when needed.
• Install and configure AFP equipment in client environments and provide follow up support.
• Ensure proper functioning of office systems, including electrical, air conditioning, and general safety related infrastructure.
• Quickly respond to any hardware, software, network, or power related incident to minimize disruption to AFP’s news flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level