IT Technician

K2United LLC•College Station, TX

1h•Onsite

About The Position

K2United is an organization that houses two distinct, national, customer-facing brands tied together by a shared purpose: setting the standard for an extraordinary workplace. Through our brands, K2Share and CareerSafe, we provide advisory services in cyber risk management and online education for workforce readiness. Our four core values define how we show up every day: Respect Others – We lead with respect, building trust and connection. Internally Driven – We are relentlessly compelled to accomplish our objectives. Collaborative Innovation – We create by listening, sharing, and working together. Client Success – We hold our client’s mission as our own. We believe in people who are accountable, curious, and motivated to make an impact that matters. Our programs make a big impact—CareerSafe supports 2 million+ users per year, and K2Share delivers IT support on federal systems. You’ll have the opportunity to make a difference in a mission-driven, small-business environment that values professional growth and work/life balance. About You: You are a detail-oriented IT support professional who values human connection. You are comfortable working from tickets, following documented procedures, and communicating clearly with both technical and non-technical users. You understand when to resolve issues independently and when escalation is the right path. Your Impact In this role, you will: Restore employee productivity by resolving IT support tickets efficiently using documented procedures Provide clear, professional communication to users regarding issue status, timelines, and next steps Support secure and reliable workstations through patching, maintenance, and compliance checks Prepare and provision devices and system access to ensure smooth employee onboarding and offboarding Administer user accounts and access in Microsoft 365 and Entra ID according to approved requests Maintain accurate IT asset records throughout the device lifecycle Document troubleshooting steps, resolutions, and outcomes to support knowledge sharing and audits Escalate out-of-scope or blocked issues with complete context to ensure timely resolution

Requirements

2+ years of experience in an IT support, service desk, or help desk role
Experience working in a ticket-based IT support environment
Hands-on experience with Microsoft 365 user administration (licensing, mailboxes, access changes)
Experience supporting Windows and/or macOS workstations
Strong written and verbal communication skills
Ability to work onsite in College Station, Texas

Nice To Haves

Experience with Jira Service Management or similar ITSM tools
Experience with endpoint management tools such as Intune and/or Jamf
Familiarity with Microsoft Entra ID or Active Directory
Experience supporting employee onboarding and offboarding
Basic scripting or PowerShell experience
Familiarity with IT documentation and escalation processes

Responsibilities

Restore employee productivity by resolving IT support tickets efficiently using documented procedures
Provide clear, professional communication to users regarding issue status, timelines, and next steps
Support secure and reliable workstations through patching, maintenance, and compliance checks
Prepare and provision devices and system access to ensure smooth employee onboarding and offboarding
Administer user accounts and access in Microsoft 365 and Entra ID according to approved requests
Maintain accurate IT asset records throughout the device lifecycle
Document troubleshooting steps, resolutions, and outcomes to support knowledge sharing and audits
Escalate out-of-scope or blocked issues with complete context to ensure timely resolution

Benefits

401(k) plan with employer matching contributions
Low-cost, comprehensive medical benefits for employees and their families
Flexibility for those needing time off for jury duty, voting, military leave, etc.
Wellness stipend program (includes fitness reimbursement program)
Professional development assistance
Casual dress work environment
Technical training and certifications as required
Any of our CareerSafe Online training courses for free to employees and their immediate family

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