IT Technician (Remote - CST)

Wiz, Inc.

8h•Remote

About The Position

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY We’re looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the IT Manager, you will work as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.

Requirements

3+ years of experience supporting end users both in-person and remotely (at a SaaS company preferred)
Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
Significant experience providing software support to Windows and macOS users
Past experience providing white glove support for C-Suite and Executives
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Nice To Haves

Professional experience with cloud service providers such as AWS, GCP, or Azure
Strong interest in security and cloud technologies
Experience working in or supporting highly regulated environments

Responsibilities

Provide tier 1 support for all end users both remotely and in person
Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
Draft and update detailed internal and end user facing documentation related to supported technologies and processes
Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes, and train employees on best practices

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave