IT Technician (Remote - CST)

Wiz • Austin, TX

7h • Remote

About The Position

We’re looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the IT Manager, you will work as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.

Requirements

• 3+ years of experience supporting end users both in-person and remotely (at a SaaS company preferred)
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Significant experience providing software support to Windows and macOS users
• Past experience providing white glove support for C-Suite and Executives
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Nice To Haves

• Professional experience with cloud service providers such as AWS, GCP, or Azure
• Strong interest in security and cloud technologies
• Experience working in or supporting highly regulated environments

Responsibilities

• Provide tier 1 support for all end users both remotely and in person
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed