IT Technician

CloudHQ LLC • Ashburn, VA

just now

About The Position

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

Requirements

• A minimum of a High School Diploma
• A minimum of three (3) years of technical support experience
• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support

Nice To Haves

• Cisco hardware, Exchange, and cloud environments
• PowerShell scripting knowledge
• Microsoft Power Automate knowledge
• A Bachelor’s degree in Information Technology

Responsibilities

• Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed

Benefits

• competitive compensation and rewarding incentives
• comprehensive benefits (medical, dental, vision, life insurance, disability)
• 401(k) with match
• 12 paid holidays
• generous PTO
• development opportunities
• the ability to closely impact and contribute to the growth of an exceptional organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED