IT Technician

MaintainX•Raleigh, NC

About The Position

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are looking for an IT Technician passionate about helping others who want to grow alongside MaintainX.

Requirements

5+ years of IT technician experience
Aptitude for troubleshooting and problem-solving
Experience in customer service
Knowledge of computers and their hardware components
Experience with supporting MacOS, Windows and Linux
Experience with Google Workspace
Experience with Mobile Device Management solutions (Kandji/NinjaOne)
Basic knowledge of networking
Ability to prioritize tasks when under pressure
Familiar with Windows and macOS
A DEC in computer science technology or equivalent
Excellent written and verbal communication skills in English

Nice To Haves

Knowledge of command line tools
Experience with security tools
Ability to communicate technical information clearly to less technical users
Ability to adapt quickly to an existing, complex environment, and learn new concepts and software
Self-motivated, independent, detail-oriented, responsible team player, exhibiting exceptional relationship management skills
Professionalism and integrity
Strong interpersonal and written communication skills
Ability to work in a fast-paced environment

Responsibilities

Support, lead, and collaborate in the organization of the process and practices of the IT team.
Provide technical support and information to users.
Collaborate in strategic planning of hardware and software procurement.
Maintain hardware and software inventory.
Document and share IT processes.
Collaborate with the security team to ensure workstation and network security.
Maintain relationships with different employees and departments.
Act as a key resource for configuring, supporting, and procuring hardware and software components.

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