IT Technician
About The Position
• Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management • Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email and internet usage • Have solid understanding client OS and application operations related to company services and deployment of such items • Active Directory functions such as: group creation and modification, user creation and modification and various permission related items. • Establish and maintain user accounts and passwords in accordance with company information security guidelines. • Manage enterprise software inventory system to track and distribute company approved software programs and updates. • Ability to work both independently and with a group efficiently to meet deadlines • Review and recommend modifications to helpdesk procedures with IT Managers • Self-motivated, detail-oriented and organized to meet 2s standards • Excellent communication, both oral and written, interpersonal, organization and presentation skills • Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles • Abide by company Core Values and behave professionally, courteously, and respectfully in all situations • Perform other duties as assigned.
Requirements
- Self-motivated, detail-oriented and organized to meet 2s standards
- Excellent communication, both oral and written, interpersonal, organization and presentation skills
Responsibilities
- Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
- Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
- Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email and internet usage
- Have solid understanding client OS and application operations related to company services and deployment of such items
- Active Directory functions such as: group creation and modification, user creation and modification and various permission related items.
- Establish and maintain user accounts and passwords in accordance with company information security guidelines.
- Manage enterprise software inventory system to track and distribute company approved software programs and updates.
- Ability to work both independently and with a group efficiently to meet deadlines
- Review and recommend modifications to helpdesk procedures with IT Managers
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provide excellent case note documentation and ability to create numerous Knowledge Base articles
- Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
