IT Technician – Technical Admin Specialist

Akerman LLP•Orlando, FL

6d•Onsite

About The Position

Founded in 1920, Akerman is recognized as one of the nation’s premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician - Technical Admin Specialist to be based in its Orlando, FL office. This is an onsite position. The IT Technician – Technical Admin Specialist is responsible for administering the firm’s access card accounts and IT asset management processes. This role includes tracking and updating IT assets, managing asset purchasing, and providing backup support for telecommunications and phone system accounts. Access Card System Admin : Create new access cards for new hires Replace lost or stolen access cards as requested Maintain access groups for each office location Run access reports as requested IT Asset Management Administration : Enter new equipment into the asset database Maintain and update the asset database Initiate and maintain asset audits Manage the return of leased equipment firm-wide Communicate outstanding lease deliverables to responsible parties across the firm Create and manage Absolute DDS computer tracking accounts Telecom Administration (Back-up) : Install and configure telecommunications equipment, systems, applications, and accounts Troubleshoot and repair issues with telecommunication systems, applications, and accounts Prepare IP Telephony extension displays for new hires Update (Add/Remove/Change) User ID Profiles for assigned Softphone features. Prepare Out Of Office (OOO) greetings as needed for current and departing employees Maintain the Telephone Number Database to account for all Direct Inward Dial numbers and allocate as needed for new hires Process telecom-related workflow forms for new hires and departing employees

Requirements

Ability to understand and follow directions
Quick learner with the ability to adapt to new technologies
Reliable with a strong work ethic
Knowledge of IT and telecom acronyms and terminology
Hands-on experience with VoIP telecom systems (e.g., Avaya, Cisco, Mitel)
Familiarity with Unified Communications Platforms (e.g., Cisco, MS Teams, Zoom)
Strong customer service and communication skills
Excellent troubleshooting abilities
Ability to multi-task and resolve issues in a fast-paced environment
High attention to detail
Advanced skills in database applications and Microsoft Excel

Responsibilities

Administering the firm’s access card accounts
IT asset management processes
Tracking and updating IT assets
Managing asset purchasing
Providing backup support for telecommunications and phone system accounts
Create new access cards for new hires
Replace lost or stolen access cards as requested
Maintain access groups for each office location
Run access reports as requested
Enter new equipment into the asset database
Maintain and update the asset database
Initiate and maintain asset audits
Manage the return of leased equipment firm-wide
Communicate outstanding lease deliverables to responsible parties across the firm
Create and manage Absolute DDS computer tracking accounts
Install and configure telecommunications equipment, systems, applications, and accounts
Troubleshoot and repair issues with telecommunication systems, applications, and accounts
Prepare IP Telephony extension displays for new hires
Update (Add/Remove/Change) User ID Profiles for assigned Softphone features.
Prepare Out Of Office (OOO) greetings as needed for current and departing employees
Maintain the Telephone Number Database to account for all Direct Inward Dial numbers and allocate as needed for new hires
Process telecom-related workflow forms for new hires and departing employees