IT Admin

MCIM by Fulcrum Collaborations

4h

About The Position

We're looking for an IT Administrator to join as the second member of our IT team. You'll work
alongside our IT & InfoSec Manager and take ownership of day-to-day IT operations, managing
MCIM’s internal IT infrastructure, supporting employees across all systems and devices, and
transitioning the organization from an outsourced IT provider to a fully internally managed
environment. This individual will lead the deployment and administration of device management,
endpoint security, cloud systems, and networking tools while providing Tier 1 and Tier 2
support. The ideal candidate will have experience in mixed Windows and Mac environments, a
strong troubleshooting mindset, and the ability to independently implement scalable IT systems
and security best practices.

This isn't a "reset passwords and close tickets" role. You'll have real ownership over our
endpoint fleet, employee lifecycle processes, and IT tooling. You'll be the go-to person for
keeping our team productive and our systems running smoothly, while contributing to our ISO
27001 and SOC 2 compliance efforts.

Requirements

• 3–4+ years of experience in IT Administration, Systems Administration, or similar technical support roles.
• Experience supporting mixed Windows and Mac environments.
• Experience supporting both in-office and remote employees.
• Experience working in an organization of 20–150 employees or within an IT MSP environment.
• Hands-on experience with RMM and IT asset management platforms.
• Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms.
• Working knowledge of networking fundamentals including VPN, firewall, and NAT.
• Strong troubleshooting and problem-solving skills.
• Ability to deploy and implement technical tools, not just manage existing systems.
• Strong communication and interpersonal skills with a customer-support mindset.
• Self-motivated with the ability to work independently.

Nice To Haves

• Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2.
• Associate’s Degree in IT Management, Computer Information Systems, or related field preferred.
• CompTIA A+ and/or Network+ certifications preferred.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
• Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
• Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
• Manage and deploy RMM / IT Asset Management (ITAM) platforms.
• Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
• Transition IT operations from an outsourced MSP model to internally managed platforms.
• Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
• Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools.
• Manage user access controls, permissions, and integrations across cloud systems.
• Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
• Support system integrations and build automations between cloud applications where applicable.
• Document IT processes, systems configurations, and internal best practices.

Benefits

• Impact – Build and shape IT infrastructure from the ground up
• Growth – Join a company entering an exciting new stage of expansion. Scale with us!
• Ownership – Operate with autonomy and influence key operational systems
• Collaboration – Work within a tight-knit, highly collaborative team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree