IT Technician (Level 1)

Akira • Chicago, IL

1d • $45,000 - $55,000 • Onsite

About The Position

AKIRAIT Technician (Level 1) In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Technician (Level 1) Location: Chicago, IL- Full-time Position Summary: AKIRA is seeking a detail-oriented, service-driven Level 1 IT Technician to support the daily technical needs of our 40 retail stores. This role is the frontline of our IT support operation-responsible for triaging, responding to, and resolving support tickets with speed, accuracy, and exceptional customer service. The ideal candidate thrives in a fast-paced retail support environment, communicates clearly, and consistently follows IT processes and documentation standards. This is a great opportunity for someone early in their IT career who wants hands-on experience supporting a large, multi-store retail ecosystem.

Requirements

• 1–2 years of IT support experience OR equivalent technical coursework/Certifications (CompTIA A+ preferred).
• Experience with ticketing systems (Freshservice, Zendesk, or similar).
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Excellent communication, customer service, and documentation abilities.
• Ability to multitask and stay organized in a fast-moving environment.
• Willingness to work on-site and provide occasional off-hours support when needed.

Nice To Haves

• Familiarity with retail POS systems (Shopify POS strongly preferred).
• Experience supporting multi-location environments.
• Basic understanding of networking (Meraki experience is a plus).
• Comfort setting up devices such as iPads, printers, scanners, or similar retail hardware.

Responsibilities

• Serve as the first point of contact for all incoming IT tickets from retail stores via our Service Desk (Freshservice).
• Accurately triage, categorize, and prioritize tickets to ensure timely resolution.
• Provide Level 1 troubleshooting for: Provide Level 1 troubleshooting for: o POS system o Network connectivity o Tablets & iPads o Receipt & label printers o Scanners & peripheral devices o Basic application and account issues
• Escalate unresolved or complex issues to Level 2/3 or the IT Manager with detailed notes.
• Assist store teams with day-to-day technical issues, ensuring minimal disruption to sales operations.
• Support new store openings, relocations, or remodel projects by helping with IT setup and configuration.
• Help maintain accurate inventories of store-level hardware and loaner equipment.
• Assist with basic user account tasks (password resets, group assignments, access requests).
• Perform basic configuration and setup of devices under guidance.
• Support patching, updates, and standard maintenance tasks as needed.
• Participate in IT projects as assigned (deployments, upgrades, rollouts).
• Follow established documentation procedures and contribute to improving knowledge articles.
• Identify recurring store issues and flag them for root-cause investigation.

Benefits

• AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount.
• We are committed to encouraging internal development and providing significant career enrichment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed