IT Field Technician Level I/Dispatcher

Lyra Technology Group•Las Vegas, NV

2d•$18 - $20•Onsite

About The Position

Lyra Technology Group is seeking a IT Technician (Level 1) for one of their operating companies. As an IT Technician (Level 1) at Pact-One Solutions, you will provide first-line technical support and managing the dispatch of IT service requests. This involves troubleshooting basic technical issues, escalating complex problems, and coordinating the assignment of resources to resolve incidents. The role also includes maintaining clear communication with clients and technicians to ensure efficient service delivery and high customer satisfaction. About Pact-One Solutions… With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships. "Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate.

Requirements

Great customer service skills, with an attention to detail.
Proficient communication skills.
Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record.

Nice To Haves

Familiarity with IT ticketing systems or previous IT experience is a plus.

Responsibilities

Answering incoming calls, creating support tickets on behalf of clients.
Ensure that all service tickets, including client email requests, are prioritized and categorized within the ticketing system.
Escalate high priority tickets to Helpdesk.
Schedule on-site service calls
Schedule small order tickets that are ready for on-site installation
Excellent typing skills and use of basic computer applications.
Great customer service skills, with an attention to detail.

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