IT Technician Intern (Part Time/Temporary)
About The Position
SCOPE AND MAIN PURPOSE OF JOB: To gain training, experience, networking and hands-on career development in an ever changing and increasingly competitive job market. To learn and become proficient in completing tasks assigned while providing Prairie Knights Casino access to the students’ capabilities. The position could expand to our potential hiring pool when IT Technician positions become available. PRAIRIE KNIGHTS CASINO AND RESORT IT INTERN PROGRAM DESCRIPTION An internship program offers an opportunity for students enrolled in an IT related program to gain real world experience. It will give them a chance to see what it would be like to work at Prairie Knights while also giving us an opportunity to observe the students’ work habits and capabilities. The program would expand our potential hiring pool when IT Technician positions become available. The intern position will attend new employee orientation like any other employee. From there, they will join the IT department for departmental orientation to learn the basics of the department structure and expectations. After that departmental training will begin. This will be a limited version, based on the gaming license granted to the intern. If they have a key gaming license, they can perform all functions that a regular IT Technician can, however, training will be limited to what can be accomplished during their duration of internship. If they have a non-gaming license they will be limited in functions accordingly. Non-gaming licensed interns will be excluded from accessing the gaming software or explicit gaming areas (eg. Soft Count). If they are under 21, they will not be allowed any area that minors are not allowed, such as in the bar areas, however, they may be able remotely support users via telephone and/or remote access software. Typical tasks/skills that interns will learn: Active Directory – creating & deleting users/resetting passwords Exchange – creating mailboxes Helpdesk software – creating/updating work requests and logging all incidents and work performed Desktop support/customer service skills Regulatory compliance Scheduling/time clock use Punctuality/work ethic/employer expectations Cabling – terminating VMware – virtualization concepts/virtual desktops Data backups – backup to disk/tape/cloud Disk imaging – cloning or “Ghosting” desktops for deployment Network switches – configuring ports/vlans Hotel property management system F&B Point of Sale software PBX system – configuring phones and extensions Tasks and responsibilities will be determined, in part, by program of study, personal skills, learning aptitude, personal interests, as well as gaming license level and departmental needs. IT Interns will meet with the IT Director at least bi-weekly to review status, give/receive feedback, and overall check-in. IT Interns will spend some of their time as what is often referred to in the industry as “Tier 1 Desktop Support”, staffing the IT Help Desk phone line and answering calls/creating work orders. If the call is within their scope of knowledge, they may be able to resolve the call themselves or may pass the work order to another Technician. The IT Intern Program should be considered a win/win/win situation for the student, the college, and the casino.
Requirements
- Must be age 19 or older.
- Must qualify for a “Non-Gaming” or “Key” Tribal Gaming License.
- Must have excellent verbal and written communication skills.
- Must have excellent interpersonal skills.
- Professional appearance and superior customer service skills required.
- High school graduate or GED required.
- Must be currently enrolled in an accredited college working on a suitable IT related degree.
- Completed at least one semester of related coursework.
- Six months of experience with Microsoft operating systems and Office Suite required.
- Letter of recommendation from program director or instructor required.
- Visual acuity; hand and finger dexterity; repetitive motions; sitting for long periods working on a keyboard; reaching; bending and lifting 40 pounds.
Nice To Haves
- One or more industry standard certification such as CompTIA A+ or Net+ preferred.
Responsibilities
- Provide hardware and software support to end users, including training and problem solving assistance.
- Maintain the day-to-day functionality and integrity of workstation hardware and the associated peripherals.
- Communicates with management, users, and team members to resolve issues.
- With close supervision, maintain network devices as needed, including, but not limited to, switches, firewalls, and wireless networks.
- Support phone system; including configuring telephones.
- Analyze and monitor hardware, software, and procedures to maintain performance and identify improvement opportunities.
- Perform regularly scheduled preventative maintenance to ensure performance and stability of hardware and applications.
- Record all requests and incidents in help desk ticketing software.
- Work respectfully and effectively as part of the Enterprise team to ensure guest satisfaction, asset protection, and co-worker respect.
- Perform other duties as assigned by the IT Director.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
