IT Technician II

Banner Health•Glendale, AZ

21h•Onsite

About The Position

This position is responsible for supporting business planning, tactical execution, and business integration in an assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. The role acts as a resource in documenting issues, problems, and concerns regarding IT resources, tools, and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system-defined objectives relative to the company’s business and healthcare requirements. The IT Technician II interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware, and applications. Cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams may be provided. This position is onsite at Banner Thunderbird Medical Center in Arizona, working Monday-Friday from 8-5 with rotating on-call every 10 weeks.

Requirements

Associate’s degree or two years of related experience in Information Technology.
Proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity.
Knowledge of Microsoft Office O365 applications.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups.
Communication and presentation and organizational skills to engage technical and non-technical audiences.
Ability to communicate and interact across all services and at various levels.
Knowledge of Information Technology in a fast-paced environment.
Exceptional communication, both written and verbal.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Maintains knowledge of standard work routines, equipment and day-to-day activities and/or routines.
Applies intermediate level instructions and procedures to resolve information technology related problems of varying complexity.
Chooses best alternative from group of known possibilities.
Demonstrates flexibility to adapt to various situations.
Demonstrates communication skills.
Self-directed in completing daily responsibility.
Demonstrates initiative in timely completion of assigned task.
Responds to standard requests from internal and/ or external customers.
Interacts primarily with department peers and/ or personnel, internal and external customers.
Completes assignments within established procedures.
Frequent review of work results.
Maintains an organized and clean environment.
Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
Takes high level responsibility for selected information systems.
Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines.
Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states.
Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.