IT Technician I

Peak Vista Community Health Centers•Colorado Springs, CO

7d•$21 - $30•Hybrid

About The Position

Peak Vista Community Health Centers is a non-profit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) . Compensation (Pay): $20.53 to $29.77/hourly, based on experience Summary of Benefits: Medical, Dental, Vision, Life, STD, LTD 403(b) Retirement with Company Match Paid Time Off Tuition Assistance Perks Rewards Employee Assistance Program https://www.peakvista.org/resources/benefits-summary Department Location: 3205 N. Academy Blvd., Suite 130 Job Summary : Primary daily responsibilities will include phone support for a fast-paced IT Helpdesk. Employee will be responsible for providing technical desktop support and functional support to a large medical professional user base. He/she must follow specific processes and guidelines to ensure that tasks are completed consistently and efficiently. Must possess strong analytical, troubleshooting, and problem-solving skills, as well as good technical writing skills for document creation/updating. Excellent interpersonal and customer service skills are required to communicate with both technical and non-technical customer base. This employee will need to manage multiple tasks and projects in a very fast-paced IT environment. The IT Technician I position, and job function is a value-added service requiring commitment to Peak Vista’s Core Values.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Employee must demonstrate knowledge of and adherence to the Compliance Plan and Conflict of Interest requirements.
The employee enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma or GED required.
Work Experience: 1 year of IT support experience or COMPTIA Certification required.
Computer Skills: To perform this job successfully, an individual should have advanced knowledge Windows Operating systems, Active Directory, Microsoft Office Products, Internet Browsers and a basic understanding of network protocols TCP/IP, DNS, and DHCP.

Nice To Haves

Bilingual (Spanish) is a plus but not required.
Bachelor’s in computer science or related field preferred.
Certificates and Licenses: Windows 10, or A+, or Network +, or Security + Certifications or any other IT related Certifications are preferred.

Responsibilities

Provide telephone support for incoming calls to the IT Helpdesk call queue
Monitor IT Helpdesk OMB and IT ticket queue for user inquiries then respond in a timely manner with accuracy and proficiency per IT Dept. SLA’s
Provide IT support and problem resolution by using remote desktop tools
Be prepared to greet walk-in users with courtesy and professionalism to address any/all IT needs
Provide IT support and problem resolution by using remote desktop tools
Demonstrate basic knowledge and troubleshooting skills for the following: PC Hardware & Peripherals PC Software Networking, DNS, DHCP, TCP/IP Active Directory system admin Mobile devices
Create and manage Active Directory logons and email accounts, as well as external medical staff accounts and vendor accounts as needed
Log all tasks and user requests in IT ticketing system; document all actions to include troubleshooting steps; communications and resolution
Understand and be willing to use available resources (i.e., knowledge bases articles, web documents and co-workers) to troubleshoot more complicated issues
Understand timely escalation to next level support as situations dictate
Understand timely and professional transfer to other Peak Vista departments as situations dictate
Use technical writing skills to document any/all new procedures and update knowledge base articles as necessary.
Participate in "On Call" rotation to provide after-hours support
Participate in projects and initiatives as directed by the IT leadership
Must maintain a current working knowledge of IT trends and technology
Must have ability and willingness to develop additional skills (i.e., VM restart/rebuild, disk imaging)
Aware of and enforces standards associated with HIPAA privacy and security rules
Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
Embraces cultural diversity amongst ourselves and our community.
Responsible for the human, financial, and material resources as well as data and information entrusted to us.
Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals
Other duties as assigned
Microsoft Windows server OS’s: knowledge of network technology to include hardware, cabling, protocols, and integration of systems into a Microsoft Windows network environment
Other duties as assigned