IT Technician, Field Services

Corning•Painted Post, NY

4d•$48,691 - $66,951•Onsite

About The Position

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.Role Purpose As an IT Field Services Technician, you will provide desktop and computing technical assistance and support for incoming service requests/incidents related to networked computer systems, software, and hardware at our Sullivan Park Campus in Corning, New York. You will participate in the deployment, support and maintenance of equipment, applications and/or services for both IT and the potential for Lab Machines. You will possess an aptitude for working with Microsoft-based Windows applications and Office suites, and will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Requirements

Associates degree in a related field (minimum preferred)
3+ years of IT or related experience
Advanced technical troubleshooting; Possessing the ability to think critically and solve problems
The ability to collaborate and engage w/ Business stakeholders
Ability to reach out across the organization and communicate with people at different levels, with diverse needs and agendas; related capabilities include facilitation and team skills
Strong bias for action and an ability to deliver results despite a complex and fluid environment.
Demonstrate a willingness to go the extra mile and take on the things that need to be done while maintaining a positive attitude
Demonstrate literacy in MS Office Programs (Word, Excel, PowerPoint) and is familiar with standardized IT Tools such as ServiceNow, NexThink, PowerBI, etc.
Ability to function effectively in stressful situations / circumstances
Ability to work in a close team environment / strong team player / ability to work for multiple project leaders / multiple projects should the need arise

Nice To Haves

Prioritization and scheduling
Process orientation
Flexibility with work schedule
Ability to lead a project
Ability to follow direction
Previous experience in a corporate environment
Ability to manage own workload and set priorities with little supervision

Responsibilities

Respond to and resolve user problems with hardware, software and/or services for desktop and potentially lab computing equipment
Identify recurring issues, document and escalate to appropriate personnel
Represent a technical bridge between technology groups and the Business
Follow existing processes and use standard methodologies to carry out assigned tasks
Participate on cross-technology teams
Act as an escalation point for desktop technicians
Participate on projects and perform Smart-hands duties as defined

Benefits

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

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