IT Technician (Entry Level)

Interco • St. Louis, MO

13d • $20 • Onsite

About The Position

The IT Technician provides front-line technical support across computers, mobile devices, software applications, and basic network connectivity. This role resolves day-to-day user issues, performs routine maintenance, supports onboarding and offboarding, and assists with a wide range of internal IT projects.

Requirements

• Strong understanding of Windows OS troubleshooting
• General PC hardware knowledge including RAM, SSD, BIOS basics, and peripherals
• Ability to perform clean and organized wire and cable management
• Familiarity with Microsoft 365 and common business software
• Ability to troubleshoot basic network and connectivity issues
• Understanding of user account management including Active Directory basics
• Ability to document work clearly and follow established procedures
• Strong internal communication skills
• College degree in a related field is required
• Acceptable fields include Information Technology, Computer Science, Cybersecurity, or similar disciplines
• Up to two years of IT support experience
• CompTIA A+ preferred

Nice To Haves

• Basic IP networking concepts including DNS, DHCP, and subnets
• Experience with ITSM ticketing systems such as ConnectWise or ServiceNow
• Experience with remote support tools
• Ability to support project tasks including imaging, deployments, and upgrades
• Understanding of IT security best practices and phishing awareness

Responsibilities

• Respond to and resolve help desk tickets, calls, and email requests
• Troubleshoot Windows OS issues, software problems, and common errors
• Support remote users using remote assistance tools
• Reset passwords and manage basic account permissions
• Set up new user accounts and assist with onboarding and offboarding
• Replace or upgrade basic hardware components in desktops and laptops
• Troubleshoot and support printers, scanners, and peripherals
• Ensure connectivity for LAN, Wi-Fi, and VPN users
• Assist with basic IP, DNS, DHCP, and network printer issues
• Add new IT assets into inventory and maintain accurate asset records
• Perform clean, organized wire and cable management on desks, racks, and workstations
• Log support requests and resolution documentation in ConnectWise
• Update knowledge base articles and internal documentation
• Participate in routine system maintenance and patching
• Assist with IT projects, migrations, and hardware rollouts
• Perform periodic on-site inspections at assigned locations

Benefits

• 100% Company-paid Medical, Dental, Vision
• 100% Company-paid Short-Term Disability, Long-Term Disability
• Company paid $25K life insurance policy
• Accelerated paid Vacation time
• Paid vacation Christmas Eve through – New Year’s Day for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees