IT Technician 2

i3 Assembly•Binghamton, NY

94d•Onsite

About The Position

The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position’s specific duties and responsibilities include, but are not limited to:

Requirements

MS365, MS Office
MSQL, MYSQL
Windows 11 Pro, Windows Server 2019-2025
Linux
VMWare, Hyper V
Remote Desktop, Go to Assist
Backup and Restore Software
Antivirus software
Must have the ability to communicate technical information to nontechnical personnel.
Must be able to lift to 45lbs.
This position requires frequent walking, standing, and sitting.
Must be able to commute to Binghamton, NY

Nice To Haves

Cisco IOS, Cisco Meraki Experience preferred.
Associate degree in computer-related field preferred.
A+ or Network+ certifications preferred.

Responsibilities

Install and configure hardware and software related to desktop and laptop operating systems.
Operating system configuration changes.
Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals.
Recommend solutions to user problems.
Scheduling and executing enterprise desktop and laptop replacements.
Provide support and PC/Printer repair services for users locally and remotely.
Software Installations.
Create and maintain desktop images.
Research desktop-related products and services to make recommendations.
Interface with users in person, over the telephone or via remote connection.
Provides informal training of computer device users.
Document and track all work orders in the IT Request DB to assure quality service.
Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation.
May include other duties as assigned and/or special projects.