IT Specialist 2

ALS • Portland, OR

8d • $70,000 - $80,000

About The Position

Imagine your future with us! At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. About the role: Provide IT services to all USA Divisions within the ALS Laboratory Group. About you: Intermediate Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; Intermediate use of PowerShell for gathering info. Intermediate Exchange and/or Office365 task work - troubleshooting email address issues; checking and updating distribution lists. Intermediate break/fix for end-users - troubleshooting more advanced issues with connectivity; peripherals; hardware; and software as escalated from Level 1 Specialists. Basic task work with Windows Servers – Install and manage File Services, DHCP, Print Servers, etc. on existing servers at a single and possibly a couple remote environments. Some work with building and installing servers. Basic work with Network hardware and protocols – Switch install and basic configuration. Troubleshooting Routing and Switching issues. Assisting Level 1 Specialists with setting up accounts and hardware for incoming hires and disabling access for departing employees - building accounts; imaging and deploying hardware; retrieving hardware, printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions. Simple documentation. Work with tickets in ServiceDesk Plus and assist Service Delivery Team Other duties as assigned.

Requirements

• A minimum of (6) years technical support experience Supporting PC’s and wireless devices.
• Experience in a Windows environment (Windows desktop, Windows Server).
• Assist Infrastructure Team with Server and Network hardware troubleshooting and network administration.
• Ability to be on-call for critical off-hours support on a rotating basis (monthly).
• High school/GED.
• Demonstrated expertise in Microsoft 365 Admin Center and Exchange Admin Center, improving operational efficiency by managing users, optimizing security policies, and resolving complex Exchange-related issues.
• Strong knowledge of Office365, and Active Directory.
• Intermediate Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting.
• Willing to travel as needed to support operational sites throughout the Pacific Northwest.
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations.

Nice To Haves

• Technical certifications in PC or network-related areas are a plus (CCNA, MCSE).

Responsibilities

• Intermediate Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; Intermediate use of PowerShell for gathering info.
• Intermediate Exchange and/or Office365 task work - troubleshooting email address issues; checking and updating distribution lists.
• Intermediate break/fix for end-users - troubleshooting more advanced issues with connectivity; peripherals; hardware; and software as escalated from Level 1 Specialists.
• Basic task work with Windows Servers – Install and manage File Services, DHCP, Print Servers, etc. on existing servers at a single and possibly a couple remote environments. Some work with building and installing servers.
• Basic work with Network hardware and protocols – Switch install and basic configuration. Troubleshooting Routing and Switching issues.
• Assisting Level 1 Specialists with setting up accounts and hardware for incoming hires and disabling access for departing employees - building accounts; imaging and deploying hardware; retrieving hardware, printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions.
• Simple documentation.
• Work with tickets in ServiceDesk Plus and assist Service Delivery Team
• Other duties as assigned.

Benefits

• Structured wage increases
• The Salary range is $70,000-80,000 annually
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED