IT Technician 1

Costa Vida • Pleasant Grove, UT

2h

About The Position

The IT Technician I will provide first-line technical support to end users, assist in maintaining hardware and software, and help ensure the smooth operation of IT systems across the organization.

Requirements

• High school diploma or GED required.
• 1+ years of experience in IT support, help desk, or related technical role preferred.
• Basic understanding of networking, Active Directory, and Windows/Mac OS
• Strong troubleshooting and diagnostic skills
• Excellent communication and interpersonal abilities
• Customer service mindset with a helpful attitude
• Ability to manage multiple tasks and work under pressure
• Willingness to learn and grow in a team-oriented environment
• Ability to lift and carry computer equipment up to 50 lbs.
• Frequently required to sit, stand, walk, bend, crawl, and kneel
• Manual dexterity required to handle small components and cables
• Vision abilities required include close vision, distance vision, and ability to adjust focus
• Comfortable working in server rooms, under desks, or tight spaces
• Ability to use ladders or step stools to run cables or access ceiling tiles if needed
• May occasionally be required to travel between office locations

Nice To Haves

• Associate degree in IT or related field preferred.
• CompTIA A+, Microsoft, or other IT certifications a plus.

Responsibilities

• Respond to and resolve help desk tickets and support requests via phone, email, or in-person
• Troubleshoot and repair hardware (desktops, laptops, printers, peripherals) and software issues
• Install, configure, and maintain PCs, mobile devices, and other technology tools
• Assist with setup and support for video conferencing, telephony, and meeting room equipment
• Support onboarding/offboarding, including user account creation, hardware deployment, and equipment returns
• Maintain accurate documentation of systems, configurations, and user support activities
• Escalate advanced issues to Level 2 or higher support teams as necessary
• Monitor and maintain IT inventory, ensuring accurate records of equipment and software licenses
• Perform routine updates, system backups, and patch management
• Follow security protocols and data privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED