IT Technical Trainer

Berkshire Hathaway Direct Insurance Company•Jenkins Township, PA

1d•$70,000 - $99,000•Hybrid

About The Position

The IT Technical Trainer role at biBerk will support the Senior Technical Curriculum manager in the development and delivery of training curriculum for biBerk’s rapidly growing IT department. The right person for this role will have a passion for learning, and knowledge of instructional design principles, coupled with experience working in a technical field and/or with software developers. They will also be comfortable with technical writing for software developers and programming languages and be familiar with Scrum and Agile methodologies. This is a hybrid-remote role that currently requires 2 days of in-office work per month in Pittston, PA.

Requirements

Bachelor’s degree or Master’s degree in Instructional Design/Training/Learning Technology/Related Field or 5+ years equivalent working experience
Experience with technical or business writing
Familiarity with project management software such as SharePoint, Azure DevOps, GitHub, Jira, and Confluence.
Strong verbal and written communication skills
An understanding of project management and Agile patterns and methodologies
Knowledge of Instructional Design Theory and Adult Learning Theory, including, but not limited to, Gagne’s 9 Events, Bloom’s Taxonomy, ADDIE, and SAM.

Nice To Haves

Commercial Property and Casualty insurance experience
Advanced knowledge of Scrum and Agile methodologies
eLearning design experience, including work with Articulate, Captivate and Camtasia
Experience with software and web development, AI, and technical skills in at least one programming or markup language, such as: XHTML, PHP, SQL, markdown, YAML.

Responsibilities

Create training material and documentation including, but not limited to: presentations, eLearning modules, training videos, user manuals, articles, wikis, SharePoint sites, and other documentation as needed
Develop strong partnerships with business teams, product owners, and other groups
Research, outline, and edit technical and training content, working closely with various departments to understand project requirements
Enhance departmental technical knowledge through continuous improvement and innovation
Facilitate virtual training sessions for IT staff including onboarding and professional development
Maintain and create existing course content and serve as a subject matter expert on topics such as onboarding and basic commercial insurance knowledge

Benefits

Medical (PPO/HDHP), vision, disability, and life insurance.
Enhanced dental plan with orthodontia coverage in addition to a standard plan.
Generous PTO plan for all benefit-time eligible employees.
Paid company holidays and 4 floating holidays.
Paid parental leave.
Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
Voluntary benefits that include accident, critical illness, and hospital indemnity.
Employee discount and rewards program on travel, tickets, electronics, home, and more.