IT Technical Support Specialist (Saginaw, MI)
About The Position
About the Role Location: Saginaw, Michigan (Majority On Site) Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits. As a Technical Support Specialist, you'll help Morley associates with all their computing needs. Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues. Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment. Hybrid Schedule This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus 90% of the time, and will work from home periodically.
Requirements
- A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
- Excellent communication, problem-solving, organizational and interpersonal skills
- Familiar with: Windows 10 and 11 Microsoft Office Various web browsers Printers Active Directory Remote desktop Some networking skills
- Ticketing system experience
- Proven expertise in supporting currently installed hardware platforms
- Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent
- Able to work on site in Saginaw, Michigan, a majority of the time
- Able to work the following hours: 8 a.m. - 5 p.m. Eastern time Monday - Friday
- On occasion, after-hours or weekend support may be needed for high-priority or timely projects
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Responsibilities
- Provide help desk and desktop application support
- Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
- Support System and Network Administrators in daily workloads
- Ensure that all desktop and laptop systems:
- Are properly configured and tested before deployment
- Have system connectivity and accessibility
- Are tested and verified after deployment
- Provide operational documentation as needed for common operational tasks
- Provide all desktop operational support
- Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
- Support compliance in the areas of system security, user access, resource access and authentication
- Escalate items as needs require
- Assist in supporting all corporate email systems, calendaring and scheduling software
- Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management
Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
