IT Technical Support Specialist

Sentara Health • Charlottesville, VA

1d

About The Position

An IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware, software, and network-related issues; troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone. The incumbent must document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures. The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.

Requirements

• Relevance experience required
• Experience with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software.

Responsibilities

• Providing technical assistance and support for computer hardware, software, and network-related issues
• Troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone
• Documenting and tracking support requests, resolutions, and system changes
• Escalating complex technical issues to higher-level IT support teams when necessary
• Assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software
• Monitoring systems and applications to identify performance issues or potential security risk
• Keeping systems updated with the latest patches, updates and security measures
• Providing clear and effective technical guidance to users with varying levels of IT knowledge
• Communicating IT solutions in a user-friendly manner to non-technical customers
• Maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues
• Working independently and collaboratively within a team-based environment
• Coordinating with other IT teams to resolve system-wide issues and implement technical solutions
• Providing training and guidance to end users on best practices for IT security and system usage

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level