IT Technical Support Specialist

COMPOTECH INC-posted 4 days ago
Full-time • Mid Level
Onsite • Orono, ME
11-50 employees
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Technical Support Specialist — Information Technology (Compotech Inc.) Location: On-site (Bangor/Brewer/Orono, ME) Clearance: • U.S. Person required (ITAR/Export) Employment Type: Full-time Travel: ~ Minimal between Brewer and Orono locations Reports to: Information Technology and Networking Manager, Digital Solutions Compotech’s Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast. Role Overview Own the day-to-day troubles of Compotech users and computing environment. You’ll get the chance to work in Active Directory, tweaking and making Group Policies, utilizing Intune environment and other Microsoft online suites, along with working with firewalls, switches and wireless environments. You will be part of the backbone of supporting our information Technology to support our employees and DoD partners.

  • User Support: Serve as the first line of response for hardware, software, and network issues; troubleshoot Windows, Linux, and productivity applications.
  • System Administration: Manage Active Directory accounts, group policies, Exchange/Office 365 services, and endpoint security tools.
  • Incident Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary.
  • Endpoint & Network Support: Configure laptops, desktops, and mobile devices; provide basic support for switches, firewalls, and VPNs.
  • Security & Compliance: Support multi-factor authentication, patching, and vulnerability remediation; and NIST 800-53/171 controls.
  • Deployment & Maintenance: Install, configure, and update hardware and software; assist in maintaining imaging processes and system builds.
  • Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance.
  • Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems.
  • Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads.
  • Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience.
  • Work on projects that have been recommended and prioritized for optimal success and company growth.
  • Help teach Interns and set up the success of our next generation of information technologists.
  • Degree and 3+ years or 5+ years in IT technical support, system administration, or helpdesk environments.
  • Strong troubleshooting skills across Windows 11, Windows Server, and Office 365.
  • Experience with Active Directory, Group Policy, and identity management.
  • Familiarity with networking fundamentals (TCP/IP, VLAN, DHCP, VPN).
  • Knowledge of endpoint protection, patch management, and security best practices.
  • Ability to prioritize tasks, work independently, and support multiple users/sites.
  • Excellent communication skills for both technical and non-technical audiences.
  • Must be a US Citizen
  • Experience supporting DoD or defense-industry IT environments, HIPAA, or other significant compliance.
  • Exposure to CMMC, NIST 800-53/171 requirements.
  • Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments.
  • Linux experience
  • Powershell
  • Certifications: CompTIA Security+, Network+.
  • Medical, dental, vision, 401(k) with match, PTO.
  • Advancement based on performance and potential-paths to Senior Project Manager/Program Manager, Portfolio Operations, or Delivery Director as scope and requirement scales.
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