IT Technical Support Specialist

World Group•Rocky River, OH

9d•Onsite

About The Position

World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here.

Requirements

Problem Solving Skills
2+ Years of Help Desk Experience
Excellent Verbal Communication Skills
Microsoft Operating Systems
Phone Skills
Excellent Customer Service Skills
Quality Focus
PC Proficiency
High School Diploma or GED required

Nice To Haves

System Administration is preferred, but not required.
Bachelor’s Degree preferred

Responsibilities

Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps.
Creating and Maintaining user accounts in an Active Directory hybrid environment
Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE.
Troubleshooting and assisting end users within Horizon VDI Environment.
Directing employees on how to setup company workstations or physically setting them up.
Setting up (Laptops with docking stations and dual monitor setups)
Troubleshooting and configuring company printers (print server).
Maintaining and updating location access withing Brivo.

Benefits

Competitive compensation
Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance
Employee Assistance Program
Financial planning
401(k) plan with up to 6% company match
Paid Time Off
Professional development & growth opportunities
Tuition assistance
Casual dress code
Flexible work arrangements
Bonus Eligibility