AquaPhoenix Scientific, headquartered in Hanover, PA has an immediate opening for an IT Technical Support Analyst. We are looking for a motivated and tech-savvy individual to join our Information Technology team. Primary responsibilities include consulting with end users to understand and troubleshoot technical issues within a manufacturing environment, as well as managing and resolving internal Help Desk tickets. The ideal candidate will be proactive, customer-focused and capable of delivering effective solutions with minimal supervision. AquaPhoenix is a forward-thinking and innovative company dedicated to delivering exceptional service and support to our customers and team of employees. Above all, the IT Technical Support Analyst must have excellent communication and interpersonal skills coupled with the ability to analyze, detect, and resolve issues including troubleshooting software and hardware problems, account setup, educating users and prioritizing and managing several open issues at one time. This position reports directly to the IT Manager and is considered full-time, exempt, includes eligibility that includes health and wellness coverage, bonus opportunities, PTO, paid holidays, paid short term and long-term coverage, 401(k) retirement match with no vesting, and more.