IT Technical Support Analyst

PACCAR•Renton, WA

19h

About The Position

Kenworth Renton is seeking a skilled and customer-focused IT Technical Support Analyst to join our IT team. The ideal candidate will provide first to third level technical support, troubleshoot hardware and software issues, and assist users in resolving their IT challenges efficiently. This role requires strong problem-solving skills, excellent communication, and the ability to work both independently and collaboratively within the Kenworth Renton IT team. The IT Technical Support Analyst will also be responsible for organizing and completing IT projects on time, adhering to company policies, and delivering exceptional customer service. If you enjoy helping others, and thrive in a dynamic environment, we encourage you to apply and contribute to the success of the Kenworth Renton IT operations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 1-3 years of experience in IT technical support, help desk, or a similar role.
Experience supporting Windows operating systems, and common business applications.
Proficient in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Dameware, Intune).
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Experience with installation, configuration, and maintenance of IT equipment and software.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Demonstrated commitment to providing excellent customer service and user support.
Ability to work effectively both independently and as part of a team.
Strong problem-solving skills and attention to detail.
Adaptable and willing to follow directions from management.
Ability to manage multiple tasks and prioritize work in a fast-paced environment.
Flexibility to work before or after regular business hours, including weekends and nights as required.
Willingness and ability to travel for work-related assignments as needed

Nice To Haves

CompTIA A+
Microsoft Certified (Powershell, Windows 11, etc.)
ITIL Foundation
Agile Scrum

Responsibilities

Provide first to third level technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
Diagnose and troubleshoot technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
Install, configure, and maintain computer systems, software applications, and network equipment.
Assist with the setup and deployment of new hardware and software for employees.
Monitor and respond to support tickets in a timely manner, ensuring issues are resolved efficiently.
Escalate complex technical problems to higher-level support teams or external vendors as necessary.
Document incidents, resolutions, and procedures in the IT service management system.
Provide guidance and training to users on common IT issues and best practices.
Maintain and update IT inventory records, including hardware, software licenses, and accessories.
Organize, schedule, and complete IT projects on time, ensuring proper planning and resource allocation.
Collaborate effectively with team members to share knowledge, solve problems, and improve service delivery.
Deliver exceptional customer service by addressing user concerns promptly, professionally, and with empathy.
Follow directions and priorities set by IT managers and supervisors, adapting to changing business needs.
Ensure compliance with organizational IT policies and security protocols.
Participate in disaster recovery and business continuity planning.
Stay updated with the latest technology trends and recommend improvements to enhance IT support services.
Other duties as assigned.

Benefits

Competitive salary and 401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability program
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field