IT Technical Specialist - ASRC Talent Solutions

Arctic Slope Regional Corporation • Anchorage, AK

5d

About The Position

As part of a highly functional team, the IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.

Requirements

• 5+ years' experience in a Corporate IT role
• Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies

Nice To Haves

• ITIL v3 (or higher) Foundations Certification
• Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365
• Demonstrated understanding of Cyber Security best practices (eg; role-based access control)
• Previous experience working in the Oil & Gas industry
• Experience working in Alaska

Responsibilities

• Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.
• Provides the EUC team with technical expertise in all technologies within EUC's scope.
• Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.
• Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.
• Write and follow documented procedures and encourage knowledge sharing amongst team members.
• Maintain a strong Customer Service orientated approach to resolving issues.
• Deliver end user support remotely, onsite and over the phone.
• Work with remote Vendor support and on-site consultants.
• Multi-task in a demanding environment.
• Work as part of a global team.
• Participate in afterhours work as needed.
• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.
• Other duties will be assigned to this position as needed.

Benefits

• We provide comprehensive medical coverage through the Federal Employee Health Benefits Plan (FEHB), as well as dental and vision insurance.
• Employees are eligible to participate in a 401(k) program with a company match of up to 4% and immediate vesting after just two pay periods.
• To further support employees and their households, we offer access to an Employee Assistance Program (EAP), along with a wide range of supplemental insurance options including voluntary life insurance, short- and long-term disability, accidental death and dismemberment (AD&D), pet insurance, legal services, identity theft protection, hospital indemnity, accident insurance, and critical illness coverage.
• We are also committed to professional development by providing tuition reimbursement opportunities and internal learning resources through our ASPIRE Academy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees