IT Technical Product Owner
About The Position
An experienced IT Technical Product Owner to drive the strategy, development, and optimization of our Microsoft Dynamics 365 Field Service application. This role is crucial for maximizing the value delivered by our technical teams, ensuring the platform enhances our field technician productivity, optimizes service scheduling, and improves overall customer satisfaction and asset management. The ideal candidate will blend deep functional knowledge of the D365 Field Service module with agile leadership skills to translate business needs into effective technical solutions. This role also requires a good functional understanding of software architecture and the ability to work with ITBA/PM (Business Analysts/Project Managers), developers, architects, and infrastructure service groups to support the overall assigned application portfolio. An experienced IT Technical Product Owner to drive the strategy, development, and optimization of our Microsoft Dynamics 365 Field Service application. This role is crucial for maximizing the value delivered by our technical teams, ensuring the platform enhances our field technician productivity, optimizes service scheduling, and improves overall customer satisfaction and asset management. The ideal candidate will blend deep functional knowledge of the D365 Field Service module with agile leadership skills to translate business needs into effective technical solutions. This role also requires a good functional understanding of software architecture and the ability to work with ITBA/PM (Business Analysts/Project Managers), developers, architects, and infrastructure service groups to support the overall assigned application portfolio.
Requirements
- blend deep functional knowledge of the D365 Field Service module with agile leadership skills to translate business needs into effective technical solutions
- good functional understanding of software architecture
- ability to work with ITBA/PM (Business Analysts/Project Managers), developers, architects, and infrastructure service groups to support the overall assigned application portfolio
Responsibilities
- Product Vision & Strategy: Define and communicate the product vision and roadmap for the D365 Field Service application, ensuring alignment with service delivery, asset maintenance, and organizational strategic goals.
- Backlog Management: Own and manage the product backlog (epics, features, user stories, tasks), prioritizing items based on business value, technical feasibility, and stakeholder needs to ensure the team focuses on the most impactful work.
- Requirements Definition: Elicit detailed functional and non-functional requirements from field service managers, dispatchers, and technicians. Translate these requirements into clear, actionable user stories with well-defined acceptance criteria.
- Technical & Functional Expertise: Function as the subject matter expert for the D365 Field Service solution, guiding the development team on configuration, customization, environment refresh/backup, and integration decisions, especially regarding work order management, scheduling, resource optimization, and the mobile app.
- Agile Team Collaboration: Actively participate in all Agile/Scrum ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to provide clarity on user stories, remove impediments, and ensure a shared understanding of project goals.
- Quality Assurance & UAT: Coordinate User Acceptance Testing (UAT) and system demos to ensure the delivered solution meets quality standards and stakeholder expectations before deployment.
- Stakeholder Communication: Serve as the primary liaison between the technical teams and business stakeholders, communicating project status, technical challenges, and solutions effectively to ensure buy-in and alignment.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, technician effectiveness, and report accuracy within the Microsoft Dynamics 365 (D365) platform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Rental and Leasing Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
