IT Technical Analyst (ITS - Power Supply)

DTE Energy • Detroit, MI

71d • Hybrid

About The Position

This position is for a professional-level IT Technical Analyst specializing in Executive Support. The IT Technical Analyst will provide technical assistance to DTE Executives and their Executive Assistants, focusing on delivering the highest level of response, maintaining a professional presence, and ensuring exceptional technical support and problem-solving. It is essential to give personal attention to accommodate the executives' demanding schedules while maintaining confidentiality. The analyst will be responsible for configuring and managing corporate and personal devices, including laptops, desktops, mobile devices, as well as video and teleconferencing equipment. Expertise in troubleshooting and resolving issues with iOS (Apple devices) and Office 365 applications (Outlook, Teams, SharePoint) is required. The role also involves coaching executives and Executive Assistants on technology-related topics. Additionally, the analyst will serve as a liaison with other IT groups (Infrastructure, Networking, etc.) for support and coaching purposes. The IT Technical Analyst will provide well-articulated, business-oriented responses to Executive inquiries regarding IT matters within their areas of expertise and will solicit assistance from other teams as necessary. Ownership of all hardware and software issues will be expected, along with effective communication of status updates. This position requires 24/7 rotational support with an on-site, off-site, virtual, or hybrid model, and may include home visits to executives as needed. Excellent written and verbal communication skills are essential, along with proven analytical and problem-solving abilities.

Requirements

• A High School Diploma, along with at least 5 years of experience in an Information Technology-related field.
• An Associate degree or an industry-recognized certificate in an Information Technology-related discipline, combined with at least 3 years of experience in an Information Technology-related role.
• A Bachelor's degree in an Information Technology-related discipline, along with at least 1 year of experience in an Information Technology-related position.
• Ability to coordinate and resolve multiple support issues simultaneously.
• Must remain flexible and organized, and should be able to stay calm in a fast-paced, dynamic environment.
• Experience in configuring and managing corporate or personal devices, including laptops, desktops, mobile devices, and video and teleconferencing equipment.
• Proficiency in troubleshooting and resolving issues related to iOS (Apple devices) and Office 365 applications.
• Experience in coaching and developing training materials.
• Strong analytical, technical, organizational, and problem-solving skills.

Nice To Haves

• Degree in an Information Technology-related discipline.

Responsibilities

• Participating in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE.
• Collaborating closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.
• Staying current with emerging technologies and conducting research or evaluations of specific products as required by management.
• Actively participating in working sessions to gather features and requirements.
• Being responsible for setting up and repairing infrastructure, as well as resolving desktop incidents.
• Acting as a liaison among stakeholders, project teams, and leadership to understand the organization's structure, policies, and operations.
• Handling trouble tickets and problem resolution when necessary.
• Providing planning and time estimates for assignments.
• Engaging in both independent and collaborative analysis activities.
• Working on projects of moderate to high complexity that may involve multiple business partners, interfaces, or systems.

What This Job Offers

• Industry: Utilities
• Number of Employees: 5,001-10,000 employees