IT Technical Analyst II

Michael Foods Inc.•Elizabeth, NJ

21h•$65,170 - $88,631

About The Position

Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that’s First in Food. Michael Foods, Inc. located in Klingerstown, Pennyslvania known for their ice cream socials at Klingerstown Lutheran Parish, fishing rodeo, and fireman's parade. Responsibilities Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing long-term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management in solution recommendations and/or implementations.

Requirements

Two-year technical degree, related technical certifications, or equivalent work experience is required
Technical proficiency with PC hardware, Windows operating systems and system management tools
2+ years of experience in an IT support environment is required.
Awareness of the ITIL process framework
Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations
Strong sense of urgency and ownership in accepting assignments and delivering service
Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team
Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10
Technical knowledge of plant-related technology (label printers, handhelds, lift computers/scanners, etc.)
Understand concepts related to networks, servers, databases, etc.
Strong communication and documentation experience
Strong organizational and time management skills
Ability to work with limited supervision in the management, prioritization and resolution of all technology activities pertaining to the assigned locations
Problem solving by using a combination of troubleshooting tools, experience and creativity to resolve customer technical issues
Ability to work across the organization in identifying, troubleshooting and resolving complex issues

Nice To Haves

Prior background in a manufacturing setting preferred

Responsibilities

Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause.
Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success
Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc.
Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale
Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)
Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.
Provide guidance to staff and team members as needed to help them become proficient at MFI
Adhere to all department and company processes and policies.
Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change
Perform process compliance audit functions as required.
Assist in the maintenance of IT budget activities as it relates to MFI IT support activities
Act as Primary IT contact for any MFI locations assigned to the role
Shared IT support on-call responsibilities for after-hour emergencies
Adhere to, and maintain, MFI policies and procedures
10% domestic travel may be required.
Other duties/responsibilities as assigned