IT Task Force Manager

Omni Hotels & Resorts•Charlotte, NC

1d•Onsite

About The Position

The IT Task Force Manager is responsible for providing hands-on technical support, project and infrastructure assistance across multiple regional properties. This role is primarily based out of the Charlotte, North Carolina hotel - Omni Charlotte Hotel, and travels regularly to other properties nationwide to support IT initiatives, special projects, and properties without on-site IT support. The ideal candidate is adaptable, service-oriented, and comfortable working independently in dynamic environments. Travel to exceed 50%. This position plays a critical role in ensuring that hardware, software, systems, and related procedures align with organizational standards and support the success of associates and vendors. The Task Force IT Manager reports to the Regional Senior Manager.

Requirements

Associate’s or bachelor’s degree in information technology or related field, or equivalent work experience
4+ years of hands-on IT support experience in a multi-location or enterprise environment preferred
Strong knowledge of Windows operating systems, hardware deployment, and basic networking concepts
Experience supporting end users in a customer-focused environment
Ability to travel frequently and work independently at remote locations
Previous hospitality, healthcare, or retail experience is preferred
Bachelor’s Degree in Computer Science OR a minimum of 3 years of relevant IT experience
Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
Good verbal/written communication skills
Attention to detail and excellent organizational skills
Responsibilities will require working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.

Nice To Haves

Opera PMS
Micros POS
Networking
Microsoft O365

Responsibilities

Install, configure, maintain, and support computer hardware, software, peripherals, and related infrastructure
Travel to Omni properties nationwide to assist with IT projects, system upgrades, deployments, and new openings
Provide ongoing IT support for properties without on-site IT personnel, ensuring operational continuity and service quality
Comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards.
Ensure operating systems, applications, patches, and service packs are kept current and compliant with company standards
Troubleshoot and resolve hardware, software, network, and peripheral issues in a timely and professional manner
Coordinate with regional IT leadership, vendors, and property teams to deliver consistent IT services
Document systems, configurations, and support activities as required
Maintain awareness of emerging technologies and recommend improvements where applicable
Uphold organizational values and best practices in all technical and customer-facing interactions