IT Systems Trainer

Steel Partners • Pleasant Prairie, WI

2h

About The Position

As a critical member of our IT organization, the IT Systems Trainer plays a vital role in ensuring that our staff have technical proficiency to use and support our Enterprise Resource Planning (ERP) solution and related applications. Reporting directly to the Business Systems Manager, you will provide daily support, training, and coaching on our core enterprise systems while also contributing to enhancement projects and lean initiatives. Your expertise in functional modules will be essential in driving user adoption and operational excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent experience.
• Excellent communication, presentation, and interpersonal skills.
• Proven experience as an IT Systems Trainer or similar role with a focus on enterprise applications and ERP systems.
• Hands-on experience with functional ERP modules such as order management, accounts receivable, accounts payable, general ledger, procurement, shipping, and operations.
• Strong analytical and problem-solving skills to address learning gaps and performance issues.
• Experience delivering training in diverse formats (in-person, virtual, and hybrid environments).
• Ability to translate complex technical information into practical training content.
• Strong understanding of mid to large scale ERPs such as Microsoft Dynamics, Oracle, NetSuite, Infor, Aptean Made2Manage

Responsibilities

• Develop and maintain comprehensive training materials (manuals, e-learning modules, quick reference guides) specifically focused on ERP functionalities and core business applications.
• Conduct instructor-led and virtual training sessions for end-users, ensuring clear communication of complex system functions.
• Adapt training programs to address both novice and advanced user needs.
• Provide daily operational support for the ERP system(s) including functional modules such as order management, accounts receivable, accounts payable, general ledger, procurement, shipping, and operations.
• Collaborate closely with the IT team to ensure training content remains aligned with system enhancements and lean initiatives.
• Help identify system enhancements and process improvements by gathering user insights during training sessions.
• Support ERP and application enhancements projects by providing subject matter expertise and operational insights during testing and roll-out phases.
• Monitor and resolve tickets related to the business systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level