IT Systems Support Administrator

University of Oklahoma•Norman, OK

2d•Onsite

About The Position

This position provides system, solution administration, and device support for faculty and staff, primarily within the college or department.

Requirements

High school diploma or GED equivalent
4 Years of customer service, help desk, or device/software support experience
Familiarity with IT security protocols and best practices.
Customer relationship and vendor relationship management skills.
Skills in change management, relationship management, and project management.
Technical project management skills.
Ability to manage an IT budgeting and financial management skills.
Familiarity with networking systems and protocols.
Working knowledge of remote desktop support systems.
Working knowledge of computer hardware systems, routers, peripherals, operating systems, office software, enterprise software, and server systems.
Proficiency in supporting Windows, iOS, and Unix-like operating systems.
Intermediate Active Directory skills (e.g., Security and distribution group management, PowerShell scripting, and group policy management skills).
Excellent problem-solving skills.
Linux server installation, configuration and administration (Redhat Enterprise, CentOS).
Knowledge of scripting (BASH, using Perl, Python, and/or managing Condor).
Knowledge of physical layer network; RedHat Enterprise Linux; DNS/DHCP; Linux Virtual Machine Management.
Ability to manage servers, networks, and backup systems.
Self-directed learning and the ability to problem solve while creating clarity from vague requirements.

Nice To Haves

Experience with scientific computing is a plus.
ITIL 4 training or certification in IT service management.
Lean Six Sigma training or demonstrated experience in process improvement.
Experience coordinating or supporting department level projects and initiatives.
Experience performing business analysis to support operational, academic, or service delivery functions.
Understanding of ADA Title II compliance requirements and their application to disability services, information systems, and academic technologies in a public university setting.

Responsibilities

Provides on-site and remote end-user support for university computers, mobile devices, peripherals, and applications.
Analyzes business requirements and technology needs, manage technical projects, system administration, server administration, application administration, network security, and IT security; specify, test, and deploy solutions, and develop documentation for long-term support.
Manages the technology budget for the area, ensuring cost-effective use of resources and alignment with departmental goals.
Sustains a high level of customer service while implementing, managing, and supporting IT systems and solutions.
Administers servers, services, and infrastructure, for the designated department(s) applying IT best practices.
Serves as an embedded resource to department(s), addressing area-specific technology issues, supporting research computing needs, and managing technology projects within scope, budget, and schedule.
Interact with and train faculty, staff, and students on technology and research computing resources.
Manages research computing throughout the designated department including networked Linux machines, specialized software, licenses, and the installation of new systems and disk subsystems.
Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
Support operating systems, hardware, and networking administration, including firewalls.
Leverage skills in unix and/or unix-like (Linux) System Administration, coding (Python, Bash, SQL, etc.), virtualization, large-scale storage systems, HPC, lab machine administration, web server administration, procurement, research computing consultation, and database administration to meet departmental IT needs.
Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare, secure, and deploy university systems in compliance with university policies and procedures.
Fosters long-term relationships with researchers and staff members to better understand their computational needs.
Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.