IT Systems Support 1 (09305, 09614)

State of Montana • Helena, MT

14h • Hybrid

About The Position

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov . The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Technology and Services Division in Helena. This Computer Support Specialist provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement. This position answers support requests through a help desk line, email messages, online submissions, etc., and resolves technical problems for end users, and documents support calls including basic network incidents. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience. Qualifications for this Career Opportunity Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals. Ability to perform software and hardware troubleshooting. Excellent customer service, patience, and interpersonal skills. Meet minimum qualifications: Bachelor’s degree in computer science or related technology field. Experience with help desk operations and technical support are preferred. Other combinations of education and experience may be considered on a case-by-case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. Cover Letter Resume References Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026. This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on January 5, 2026. The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Requirements

• Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals.
• Ability to perform software and hardware troubleshooting.
• Excellent customer service, patience, and interpersonal skills.
• Bachelor’s degree in computer science or related technology field.

Nice To Haves

• Experience with help desk operations and technical support are preferred.
• Other combinations of education and experience may be considered on a case-by-case basis.

Responsibilities

• Provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement.
• Answers support requests through a help desk line, email messages, online submissions, etc.
• Resolves technical problems for end users
• Documents support calls including basic network incidents.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees