IT Systems Specialist

Cuyahoga County Board of Health • Parma, OH

5h

About The Position

POSITION AVAILABLE Position: IT Systems Specialist Reports to : IT Systems Administrator Position to be filled : April 6, 2026 Position Type: Full-time Starting Salary: $50,420 annually Hours : Mon. – Fri., 8:30 a.m. to 4:30 p.m. Vaccine Policy : All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

Requirements

• Bachelor's degree in Information Technology, Informatics, Health Information Science, Computer Science, or related field.
• Minimum of three years of related IT experience including Microsoft Server, telecommunications, and/or security implementations, OR five years of experience (with Associates degree or relevant certification).
• Good knowledge of networking, security, telecommunications, and PC hardware/software applications.
• Proficiency with web-based project management and file sharing platforms (i.e., Basecamp, Dropbox, etc.)
• Ability to efficiently multi-task on a daily basis.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.).
• Good customer service, verbal and written communication skills, and effective presentation skills.
• Good interpersonal relationship skills including cultural sensitivity & competence.
• Proficiency with use of databases and for data querying and reporting.
• Ability to efficiently multi-task on a daily basis.
• Ability to serve in a leadership role as a member of a team.
• Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to preserve confidentiality of agency records.
• Mathematical aptitude necessary to monitor revenue/expenditures.

Responsibilities

• Conducts the installation, setup, and maintenance of CCBH computer hardware, software, printers, and related devices.
• Provides basic and moderately complex technical support to staff by troubleshooting issues with desktops, laptops, mobile devices, and applications.
• Conducts user account management including email setup, password resets, and access permissions under the guidance of the Administrator.
• Maintains antivirus protection, security patches, and routine software updates.
• Supports network connectivity by performing troubleshooting, cabling, and telecommunications tasks.
• Conducts routine data backup procedures and monitors system performance.
• Maintains and updates IT inventory records for hardware and software.
• Provides support for technology equipment setups, including webinars, projectors, video conferencing, and PA systems.
• Documents IT support requests and resolutions to support knowledge sharing and improve response times.
• Coordinates vendors as directed by the IT Systems Administrator.
• Participates in system upgrades, IT projects, and agency initiatives under supervision.
• Participates in public health emergency activities as needed.
• Represents the IT systems administration function to the agency in the absence of the IT Systems Administrator.
• Collaborates with internal and external partners on special projects as assigned.
• Performs other duties as assigned.

Benefits

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members)
• Sick Time (15 paid days per year)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking Onsite
• Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.
• Alternate work schedule or changes in work schedule available after initial training period with approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level