IT Systems Specialist

Johanson Technology•Camarillo, CA

3d•$26 - $31

About The Position

Johanson Technology Inc. (JTI) is looking for an IT Systems Specialist, the IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues. The IT Systems Specialist will leverage their IT skills to support Johanson Technology's employees and systems

Requirements

High School Diploma or GED.
At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
Proficiency in documenting support activities, incident reports, and solutions for future reference.

Nice To Haves

An Associate's and/or Bachelor's Degree in Information Technology or a related field.
Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks.
Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300).
Configuring and deploying Avaya VOIP desk phones.
Supporting IT equipment in a manufacturing environment.
Communicate in Spanish

Responsibilities

Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions
Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance
Follow IT documentation and procedures to ensure accurate task completion
Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution
Support IT service rollouts, decommissioning projects, and infrastructure changes
Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches
Deploy ethernet cabling from patch panels to wall mounts and networked devices
Configure VPN client software and provide remote user support
Coordinate with HR and department managers on employee onboarding and offboarding processes
Manage helpdesk tickets to completion and escalate issues when necessary
Configure and troubleshoot Android and iOS mobile devices
Setup, configure, and maintain workstations while tracking IT asset inventory
Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams
Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000)
Maintain clean and organized work areas
Perform additional duties as assigned