CORP - IT Systems Specialist - Salesforce (Re

BRYAN UNIVERSITY•Tempe, AZ

12h•$60,000 - $65,000•Remote

About The Position

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. Visit https://bryanuniversity.edu/about/careers/ [https://bryanuniversity.edu/about/careers/] to learn more about what makes us stand apart. This is a remote, work-from-home position. The Systems Specialist position is responsible for administering, maintaining, and optimizing the enterprise systems that support critical university operations. This position is responsible for supporting university enterprise applications, keeping them highly available, ensuring that they are configured to meet defined functional requirements, conducting application upgrades in alignment with Change Management and Release Management Processes, participating in data integration design and application enhancement activities, and maintaining systems documentation. The Systems Specialist works as a member of the Enterprise Application Services team and is charged to know and understand the functionality available within the various enterprise applications ITS manages; and work in conjunction with users, business analysts, and vendors to configure these systems to optimize the user experience and maximize university returns on system investments.

Requirements

Experience 2-5 years of progressive experience administering enterprise applications (CRM, ERP, SIS, LMS, etc.).
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills.
Positive attitude and solutions-oriented thinking.
MS Word
MS Excel
Project management tools
Workflow diagramming tools
Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS).
The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.).
Ability to sit or stand for six to eight hours.
Ability to work at least 40 hours a week.
Bachelor’s degree in CIS or related discipline or equivalent combination of education and experience.

Nice To Haves

Salesforce CRM experience is highly desirable.
Salesforce Marketing Cloud experience is highly desirable.
Anthology SIS experience is highly desirable.
Canvas LMS experience is highly desirable.
Experience managing database platforms is a plus.

Responsibilities

Serve as Primary Salesforce Administrator, Salesforce Marketing Cloud and Secondary/Tertiary System Administrator for assigned enterprise systems to ensure that we have primary and backup administration capabilities for all enterprise systems.
Analyze system logs to detect/prevent performance issues.
Perform annual audits of system access.
Provide level 2 technical support for enterprise systems.
Monitor, track, schedule, and perform system upgrades/patches in accordance with ITS Change Management Processes.
Manage and monitor system/database backups.
Perform quarterly system backup restore tests.
Document all system configurations and data integrations using defined standards within 3 business days of approved changes.
Develop and maintain data flow diagrams and system inventories.
Design, develop, test, and implement well-formed, sustainable, and documented system workflows that support defined business requirements.
Assist in the design, development, testing, and deployment of system data integrations to automate manual/repetitive processes in accordance with EAS team and ITS department standards.
Work with users and ITS teams in problem analysis, solution identification, implementation, and delivery activities.
Work closely with ITS teams and end users to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.
Serve as technical contact for assigned enterprise applications.
Respond to assigned user support requests within 1 business day.
Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days.
Prioritize allocation of time and resources in accordance with defined university and departmental priorities.
Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.
Actively look to eliminate repetitive manual processes.
Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability.
Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.
Interpret meaning and importance of information. Determine appropriate needs and method for keeping team members, users, stakeholders, and management informed.
Utilize plain language in all verbal and written communication.
Keep systems, process, testing, and training documentation updated using defined standards within 3 business days of approved changes.
Document systems and processes in accordance with defined standards.
Be engaged and participate in individual discussions, project and team meetings.
Work with ITS Management and teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.
Independently manage assigned tasks and project components.
Demonstrate attention to detail in all phases of the system lifecycle and application management.
Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues and analyze root cause issues to address underlying system/process problems.
Work with the ITS User Support Services team to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users.
Coordinate with users, ITS teams, and vendors to resolve system and/or operational issues.
Other special projects, duties, and responsibilities as assigned.